Service Delivery Director - Membership

Service Delivery Director at Downtown YMCA

The YMCA of Greater Richmond is currently seeking a full-time, highly motivated, mission-driven, team-oriented professional to serve as our Service Delivery Director at the Downtown YMCA. We are seeking a Service Delivery Director to lead and oversee the Membership department, which includes the supervision of staff. A primary continued focus of this role will be the growth of branch membership, aiming to enhance our community impact and organizational reach.

Key responsibilities include:

• Leading the Membership departments, ensuring a high-quality member experience and consistent program delivery.
• Driving membership growth, focusing on recruitment, retention, and member satisfaction.
• Supervising and mentoring part-time staff, promoting a positive, team-oriented culture.
• Managing departmental budgets and ensuring financial sustainability while meeting key performance metrics.
• Building strong relationships with members, community partners, and stakeholders.

This position primarily requires evening and weekend availability. Typical weekday hours are 1:00 p.m. to 9:00 p.m., with weekend hours generally 12:00 p.m. to 6:00 p.m. based on facility programming needs. Occasional early morning shifts may be required, with some scheduling flexibility.

Qualifications include:

• A Bachelor's degree in a related field is preferred.
• At least two years of related experience in a supervisory role is required.
• Previous experience in membership, or wellness programming is preferred.
• Excellent verbal and written communication skills, interpersonal abilities and flexible work style are necessary.
• Diplomacy, act, and the ability to work with a variety of people, in a variety of situations are essential.
• Must be able to meet deadlines and manage interruptions and handle requests efficiently, successfully coach full-time and part-time staff, and have strong computer proficiency.

The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all.

The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.

Compensation/Benefits include:

• Competitive salary range: $45,043 to $50,673 per year.
• Comprehensive benefits package including health insurance, 12% employer-paid retirement (upon meeting eligibility), free YMCA membership, childcare discounts, and professional development opportunities.

If you're excited about joining a dedicated team and creating meaningful connections, we encourage you to apply. Join the YMCA and be part of something bigger!