Lead Mobility Supervisor

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Full Time Richmond, VA, US

3 days ago Requisition

Salary Range: $65,000.00 To $75,000.00 Annually

Join a Mission That Moves Richmond

GRTC is uniquely integrated with the community and presents a range of opportunities from launching innovative new service designs and building large capital projects to expanding throughout the region and continuing to grow ridership. Joining GRTC also means moving to a vibrant capital city with a nationally renowned arts and culture scene, delicious food, and enormous potential. Located just ten minutes from downtown, GRTC’s headquarters powers 30,000 transit trips a day, with more routes & regional connections in development as well as a second bus rapid transit line that will complement the Pulse, our ITDP Bronze Medal-winning flagship system that serves as the spine of our network.

The Lead Mobility Supervisor supports the daily oversight of GRTC’s Microtransit operations and key mobility-related contracts, including CARE Paratransit, CARE On-Demand, and TNC voucher programs. Reporting to the Mobility Manager, this role provides operational leadership, supervises Microtransit Transportation Supervisors, and ensures adherence to service standards, safety protocols, and ADA compliance.

Functioning as an operational commander for Microtransit services, the Lead Mobility Supervisor focuses on service delivery, personnel management, operational problem-solving, and performance accountability, while supporting contract administration and acting as a bridge between Mobility leadership and frontline staff. This role ensures continuity of service, coaches staff, escalates issues as needed, and maintains thorough documentation and professional communications.

• Supervise Microtransit Transportation Supervisors and operators, managing daily assignments, coverage, and operational issues.
• Oversee service delivery to ensure schedules, on-time performance, and safety standards are maintained.
• Coach and hold personnel accountable for performance, escalating significant issues to the Mobility Manager.
• Serve as the on-duty operational authority for Microtransit shifts, making real-time decisions to resolve service disruptions.
• Monitor operator performance metrics (e.g., OTP, missed trips, complaints, safety incidents) and implement corrective actions.

• Assist the Mobility Manager with administration of CARE Paratransit, CARE On-Demand, and TNC voucher contracts.
• Support the monitoring of contractor performance, including operator conduct, vehicle readiness, scheduling, and service quality.
• Review reports, invoices, complaints, and operational data; elevate issues or recommend corrective actions.
• Support compliance assessments, liquidated damages evaluations, and investigations into service or accessibility issues.
• Onboard, train, and mentor Microtransit supervisors and operators.
• Conduct performance evaluations, administer coaching, and support disciplinary actions within delegated authority.
• Promote professional development, continuous learning, and adherence to agency SOPs and policies.
• Foster a culture of high performance, accountability, and safety across the Microtransit team.

• Collaborate with the Mobility Manager, Bus Operations Manager, and Quality Assurance/Control Manager to align service delivery, training, and reporting standards.
• Communicate effectively with supervisors, operators, contractors, and other agency personnel regarding operational…