Enrollment Services Specialist; Education Support Specialist II

Working Title Enrollment Services Specialist (Education Support Specialist II) Role Title Education Support Spec II Role Code 29143-SW FLSA Nonexempt Pay Band 03 Position Number  Agency Laurel Ridge Community College Division Laurel Ridge Community College (Div) Work Location Frederick - 069 Hiring Range The hiring range for this position is $35,012.00-$45,122.00. Emergency/Essential Personnel No EEO Category 6-Administrative Support Full Time or Part Time Full Time Does this position have telework options?

-Telework options are subject to change based on business needs
- No Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

This position is seated in person at the Middletown Campus, providing coverage Monday-Thursday 8am-5pm and Fridays 8am-12pm. Occasional evening and weekend coverage may be required. The Enrollment Services Specialist creates a welcoming and service-oriented experience by providing Welcome Desk coverage and serving as the first point of contact for current and prospective students, visitors, and community members. The position delivers accurate information and responsive support through email, phone, chat, and in-person interactions.

The Enrollment Services Specialist serves as a resource during the new student process by assessing student progress and connecting students to the appropriate next steps or resources, such as new student coaches, orientation, advising, and financial aid. The Enrollment Services Specialist will collect, review, and evaluate domicile appeal documentation, making a sound determination of tuition status by interpreting Virginia state law and in accordance with SCHEV guidelines.

The Enrollment Services Specialist requires use of SIS to facilitate enrollment services functions, including but not limited to resolving admissions holds, change of data, program plan changes, enrollment requests, and residency updates. The Enrollment Services Specialist works in collaboration with Student Services departments college-wide to support shared initiatives. Performs other duties as assigned and serves as backup evening coverage.

The hiring range for this position is $35,012.00-$45,122.00. The position is classified staff and as such is eligible for the benefits package offered by the Commonwealth of Virginia for state agencies. For more information, please visit www.dhrm.virginia.gov. Laurel Ridge Community College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans.

In compliance with the Americans with Disabilities Act (ADA), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to provide access to the application, interviewing, and selection process. Please email eeo for further information. Laurel Ridge Community College does not sponsor work visas and does not have the funding to sponsor potential employees in the US on a work visa.

We consistently follow this funding model to ensure our practices are not discriminatory. Exceptions would require approval from the college president. Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status,…