Community Manager- Community in Richmond

Job Title: Community Manager

Supervisor: Senior Community Manager/Portfolio Manager/VP of Community Operations

FLSA Status: Exempt (Salary)

Responsible for the operational and financial aspects of a community and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.

• Operating the community within the financial guidelines and approved budget.
• Ensure rents are collected when due and monies posted in a timely manner. Issue 5‑day notices (Pay or Quits) and evictions.
• Work one weekend a month, preferably the first weekend of the month.
• Perform physical inspections of the community and verify condition of vacant apartments. Coordinate with maintenance staff to ensure timely recondition of apartments after move‑out.
• Direct supervision of the office staff and maintenance supervisor. Indirect supervision of maintenance operations, including technicians, grounds and housekeeping.
• Knowledge of Fair Housing Laws.
• Responsible for interviewing, hiring and on‑boarding all community team members. Order maintenance uniforms and s.
• Ensure a professional appearance and behavior at all times for self and community team members.
• Manage inventory and ordering of all necessary administrative supplies and equipment for the office staff.
• Implement and enforce all policies and procedures of the Company ensuring all personnel in all departments operate within those regulations.
• Supervise leasing, ensuring sales techniques and methods required by the company are used effectively.
• Approve and submit all invoices for payment through Nexus.
• Ensure all personnel respond to resident requests or complaints in a timely, efficient and courteous manner.
• Generate and analyze reports, including Leasing Trends, Financial Performance and Projections, and Occupancy Verifications.
• Implement, design and maintain a resident retention program, such as a resident referral program or social activities.
• Ensure all personnel in all departments operate within OSHA standards and company safety policies.
• Report any unusual extraordinary circumstances regarding the residents or the community.
• Pursue educational opportunities and self‑improvement for personal growth and development.

Directly supervises one or more team members in the office and/or maintenance teams. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training team members; planning, assigning and directing work; appraising performance, rewarding and disciplining team members; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations; prepare reports and business correspondence; and effectively present information and respond to questions from managers, residents, customers and the general public, in one‑on‑one or small group settings.