Assistant Facilities Manager Job Richmond area,Virginia USA,Management

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant

Facilities Manager – JLLWhat this job involves:

The Assistant Facilities Manager plays a critical role in ensuring operational excellence across a distributed retail portfolio through expert systems administration and facilities coordination. You'll be responsible for managing our maintenance management system (CMMS), overseeing reporting functions, and delivering seamless facilities support that keeps our client environments running smoothly. This position serves as a vital link between our Facility Management team, maintenance technicians, third-party vendors, and clients, ensuring exceptional service delivery while maintaining system integrity and operational efficiency.

By combining technical proficiency with strong relationship management, you'll contribute directly to JLL's commitment to delivering world-class facilities management solutions that minimize disruption and maximize value for our clients.

What your day-to-day will look like:

Plan, schedule, coordinate, and assign all frequency-based and work-type maintenance activities using industry and client best practices to ensure seamless operations across your assigned portfolio. Oversee daily work order review and management, including creating, tracking, and verifying work orders while managing and clearing flags to ensure timely resolution and successful service delivery. Manage and coordinate maintenance technicians and third-party contractors/vendors with respect to work order completion, ensuring adherence to KPI and SLA requirements while identifying service delivery improvements and cost savings opportunities.

Interface directly with vendors, facilities staff, and service providers to ensure excellent coordination and execution of work within client environments with minimal disruption, including providing vendor coaching on Corrigo. Ensure appropriate and prompt follow-up with customers, technicians, and vendors to deliver an exceptional customer experience and maintain strong relationships. Maintain overall integrity of the CMMS (Corrigo) by supporting the account team, overseeing proper system use and configuration to meet internal and client objectives.

Manage operations strategically to mitigate operational risk while communicating performance metrics and partnership opportunities to stakeholders in a timely manner.

Required Qualifications:

3-4+ years of hands-on experience with facilities management and managing CMMS/Work Order applications in a professional environment.
Demonstrated proficiency in Corrigo or similar CMMS platforms with responsibility for system administration, configuration, and integrity maintenance.
Superior customer service skills with a proven track record of delivering exceptional client experiences and managing stakeholder relationships.
Proficient in MS Office suite with strong written and verbal communication skills necessary for professional correspondence and stakeholder engagement.
Advanced Excel capabilities including the ability to create, customize, and manage administrative reports, spreadsheets, and data analysis.

Preferred Qualifications:

Undergraduate degree in facilities management, business administration, engineering,…