DMV Law Enforcement Intake & Analysis Supervisor, Position No

Title: DMV Law Enforcement Intake & Analysis Supervisor, Position No. 02005

State Role

Title:

Policy Planning Spec II

Hiring Range: $70,000.00 - $80,500.00

Pay Band: 5

Agency: Department of Motor Vehicles

Location:R1 ENFORCEMENT & COMPLIANCE

Agency Website:www.dmv.virginia.gov

Recruitment Type: State Employee Only - E

The Virginia Department of Motor Vehicles (DMV) is seeking an Intake and Analysis Supervisor to lead the Intake & Analysis Work Center within the Operations Support Unit of the Law Enforcement Division!

** This position is only open to current State Employees.**

The Law Enforcement Intake & Analysis Supervisor oversees the agency’s Intake & Analysis Work Center, directing the initial review and assessment of investigation requests submitted by DMV employees, customers, and internal and external law enforcement partners. The incumbent ensures staff effectively monitor law enforcement requests and the Caliber RMS, including performing Caliber RMS administrative system functions, and that all incoming requests are received, researched, analyzed, and routed to DMV law enforcement personnel in a timely manner.

In addition to operational oversight, this position performs data analysis and develops reports to support unit operations and decision‑making. This includes applying Power BI expertise, including building and updating Power BI reports and dashboards, to provide actionable insights that support investigative and operational priorities.

The incumbent is also responsible for procuring, managing, and issuing law enforcement equipment, uniforms, law enforcement credentials, and external resources necessary to support investigative operations and organizational objectives. This includes utilizing eVA and BoA Works systems to ensure compliant and efficient procurement, reconciliation, and financial tracking.

The supervisor is expected to identify, recommend, and implement process improvements within the Intake & Analysis Work Center to enhance efficiency, accuracy, and service delivery across all operational functions.

Because this role supports sensitive law enforcement functions, the selected candidate must obtain VCIN certification within 30 days of appointment to perform required VCIN‑related duties.

DMV, headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and  holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values:
Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

• Working knowledge operations, principles and practices of office management, and of public administration practices.
• Skilled in the use of office equipment and personal computer, including word processing and spreadsheet software.
• Demonstrated ability to provide high-quality customer service in a fast-paced work environment.
• Demonstrated ability to interpret and apply policies and procedures.
• Demonstrated ability to communicate effectively in speech and in writing.
• Demonstrated ability to interpret data to reach logical conclusions, make recommendations, work independently, and deal courteously and tactfully with co-workers and the public.
• Considerable knowledge of inventory control methods and procedures.
• Considerable knowledge of performance management, process improvement principles, and HR management.
• Knowledge of data analysis and evaluation techniques and process improvement principles.
• Considerable knowledge of managing non-cash assets, expenditures, and…