Senior Manager, Project Management; Customer Service Platforms

On any given day you will need to demonstrate:

• People Leadership:
  Lead, coach, and develop a high-performing team.

• Process & Risk Ownership:
  Own and operate end-to-end processes; identify failure modes; maintain controls to ensure compliance and risk reduction.

• Stakeholder
  
  Collaboration:
  
  Partner with stakeholders across Risk, Product, Tech, and Data to align on requirements and influence project outcomes.

• Process Innovation:
  Identify and automate repetitive processes; implement strategic changes to drive efficiency and operational excellence.

• Operational Resilience:
  Monitor process health, resolve complaints and risk events, and incorporate audit/testing outcomes into continuous improvement cycles.

• Strategic Delivery:
  Translate high-level intent into resilient, pragmatic implementation plans while managing the team and well-managed agenda.

• Strategic Influencer:
  Builds collaborative relationships and communicates effectively across functions to drive consensus and results.

• Critical Thinker:
  Challenges the status quo, asks tough questions, and leverages analytical skills to understand end-to-end impacts.

• Proactive Problem Solver:
  Tackles complex challenges with a bias for action, a willingness to iterate, and a focus on sustainable, scalable solutions.

• Process & Risk Mindset:
  Demonstrates a deep understanding of operational risk, compliance, and process management.

• Tech-Fluent Leader:
  Comfortable bridging the gap between business intent and technical implementation using data-driven insights.

• Resilient Operator:
  Maintains momentum through obstacles, ensuring structure and clarity in dynamic, fast-paced environments.

• Bachelor’s Degree or Military experience

• At least 6 years of Project Management experience

• At least 3 years of People Management experience

• Master’s Degree or MBA

• 7+ years of Project Management experience

• 4+ years of experience supporting, partnering or interacting with internal business clients

• 4+ years of People Management experience

• Lean, Agile, Six Sigma or Business Process Management

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $161,500 - $184,300 for Sr Manager, Project Management Mc Lean , VA: $177,700 - $202,800 for Sr Manager, Project Management Richmond, VA: $161,500 - $184,300 for Sr Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications…