Director of Transportation

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Full Time Richmond, VA, US

Salary Range: $ To $ Annually

Join a Mission That Moves Richmond

GRTC is deeply connected to the communities we serve, offering opportunities to shape the future of public transit through innovative service designs, major capital projects, and a growing regional network. Every day, our work powers more than 30,000 transit trips and supports mobility for people across the region. With new routes, expanded connections, and a second bus rapid transit line in development to complement the Pulse, our ITDP Bronze Medal-winning flagship system, GRTC continues to expand its role as the backbone of regional mobility.

Joining GRTC means being part of a mission-driven team with the chance to make a lasting impact on how people move and connect.

Under the general direction of the Chief Operating Officer (COO), this senior management level position plays a key role within the Operations Division, which also includes Maintenance and Safety & Security. As the leader of GRTC’s largest department, this position holds full operational autonomy and provides strategic leadership and oversight of all transportation services, including fixed-route, Bus Rapid Transit (BRT), paratransit, and microtransit.

The Director is a constant change agent.

The Director is responsible for ensuring service reliability, safety, operational efficiency, and customer satisfaction while overseeing day-to-day execution and long-term planning. This includes managing all transit supervisory staff, coordinating across departments, providing leadership in labor relations, and overseeing contractor compliance. The Director also plays a critical role in technology implementation, budget planning, and emergency response.

As an agent of change, the Director leads modernization efforts and organizational transformation initiatives, guiding the department through evolving challenges and opportunities. This role champions innovation, aligns operations with GRTC’s strategic goals, and ensures a positive, safe, and equitable rider and employee experience across all modes of service.

• Demonstrates strong leadership daily to guide the Transportation Department in alignment with GRTC’s vision and goals.
• Exercises full operational authority over GRTC’s largest department, with responsibility for all modes of transportation service (local fixed-route, express, BRT, paratransit, and microtransit).
• Develops and implements operational policies, procedures, and strategic initiatives to enhance service performance, safety, and reliability.
• Oversees supervision staff responsible for window dispatching, board building/scheduling, bus assignment coordination, radio controllers, payroll, and field supervision.
• Oversees the Transportation Control Center (TCC) to ensure consistent service delivery standards and adherence to GRTC performance expectations.
• Provides indirect oversight of all transportation staff, including more than 300 bus operators and support personnel.

• Oversees the implementation, integration, and maintenance of technology systems used in daily transit operations, including CAD/AVL, vehicle locator systems, operator scheduling software, and emergency communication platforms.
• Collaborates with the Information Technology Department to ensure operational technology systems support service reliability, staff efficiency, and data reporting needs.

• Acts as GRTC’s liaison with union officials; supports…