Program and Compliance manager

JLL empowers you to shape a brighter way.  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary Serve as a collaborative leader and trusted advisor within the Operations Team, with the objective of providing world-class operational service delivery to the client's portfolio and customers. Advise clients on various aspects of facilities and compliance program delivery, owning the process from idea to execution. Identify key priorities across programs, align organizational stakeholders, and lead cross-functional teams to ensure quality, speed, predictability, and outcomes — including full oversight of Fire Life Safety vendor management and regulatory compliance.

---Job Responsibilities
1. Relationship Management Lead the client relationship and interface for assigned business segment(s) and additional initiatives

Establish a "Trusted Advisor" relationship with client counterparts as a Subject Matter Expert (SME) in compliance, programs, focused on but not limited to fire life safety

Coordinate work and/or approvals between internal and/or external groups
2. Program Management & Operations Lead programs to create value for the client and ensure program deliveries meet or exceed expectations

Drive adherence to established processes while demonstrating agility and creativity to meet dynamic business needs

Provide management and leadership direction for the design, development, and implementation of programs

Manage the approval process for all assigned projects and escalate risks throughout the organization appropriately

Collaborate with account-wide team and proactively share and reapply all learnings, successes, and best practices
3. Fire Life Safety Vendor Management Serve as the primary point of accountability for all Fire Life Safety (FLS) vendor relationships, contracts, and performance

Oversee the selection, onboarding, and ongoing performance management of FLS vendors including inspection, testing, and maintenance (ITM) contractors

Ensure all FLS vendors maintain current certifications, licenses, and insurance in accordance with applicable codes and client requirements

Manage and track completion of all FLS inspections, testing, and maintenance activities across the portfolio to ensure full compliance with NFPA, IFC, and local Authority Having Jurisdiction (AHJ) requirements

Maintain accurate and up-to-date FLS records, inspection reports, deficiency logs, and corrective action documentation

Coordinate with the EHS team and client stakeholders to resolve FLS deficiencies in a timely manner

Serve as the point of escalation for FLS-related incidents, regulatory findings, or vendor performance issues

Review and approve FLS vendor scopes of work, proposals, and invoices in alignment with budget parameters
4. Quality & Compliance Develop, implement, and maintain compliance programs, policies, and standard operating procedures (SOPs) aligned with client requirements and regulatory standards

Conduct and manage regular compliance audits, site inspections, and gap analyses across the portfolio

Track and report on key compliance KPIs, corrective actions, and program performance metrics

Identify trends and patterns in compliance data; develop and implement corrective and preventive action (CAPA) plans

Ensure timely completion and…