Manager, IT

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
   
   Join us and play your part in something special!
   
   This position will be responsible for managing a team of IT employees possessing varied experience levels. This position participates in the planning and managing of activities within the assigned business unit/area.

Job Description Summary Markel is hiring an Engineering Manager to lead the full stack development teams behind our Wholesale and Specialty policy administration platform — the core system our underwriters and external agents use to quote, issue, and service commercial insurance policies. It is a large, actively developed,  cloud-hosted application built on the Microsoft technology stack, and it sits at the center of how this part of our business operates.

This position is responsible for managing a team of IT employees possessing varied experience levels, leading them through the design, development, delivery, and ongoing support of new capabilities on the platform. This position participates in the planning and managing of activities within the assigned business unit/area. No prior insurance systems experience is required — a strong engineering leader who is curious about the business will be successful here.

Responsibilities Contributes to strategic, operational, and divisional goals as a member of the management team.

Tracks team delivery, provides project update/information, and informs management of any deviations which may impact the delivery.

Plans and conducts performance appraisals for employees, and administers disciplinary action.

Initiates discussions around raises, bonuses, and promotions within team.

Involved with recruitment, development, retention, and organization of all managed staff in accordance with corporate budgetary and policy requirements, including offshore resources.

Defines team operating standards and ensures essential procedures are followed at all times.

Trains, coaches, and mentors employees on the team.

Identify and measure team health indicators.

Ensure proper team focus on priorities, milestones, and deliverables.

Responsible for tracking and reporting key metrics and status updates to senior management.

Represents the engineering team to business stakeholders, customers, and other internal delivery teams.

Leads the design, build, and delivery of application components across the full stack — user interface, APIs and services, business logic, and data persistence — on the Microsoft technology stack.

Owns engineering practices for the team, including CI/CD pipelines, automated testing, code quality standards, environment and release management, and production support.

Partners with product owners and business partners to translate business needs into working software, and builds the team's understanding of the insurance processes the platform supports.

Ensures reliable integration between this platform and the surrounding systems it exchanges data with, including billing, claims, document generation, and enterprise reporting.

Manage one or more teams as assigned, balancing workload and priorities across teams.

Participates in production support escalation and is occasionally required to work late evenings and weekends as needed.

Work Experience8 to 10 years of software development, infrastructure, or project delivery experience, including full stack application…