Hybrid Senior Process Manager, Customer Protection
Listed on 2026-10-06
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Management
Regulatory Compliance Specialist, Operations Management, Change Management, Business Analyst
Capital One is seeking a Senior Associate Process Manager for the Customer Protection team in a hybrid role in Virginia. The role focuses on improving customer and agent servicing experiences through cross-functional collaboration, process optimization, and AI-informed decision making.
Ideal candidates bring 1+ year in project or process management, experience with Google Suite or Microsoft Office, and familiarity with Jira.
Our group is growing, and we are hiring a Hybrid Senior Process Manager, Customer Protection in Richmond, VA, United States.
This is a genuine opening to take on the Hybrid Senior Process Manager, Customer Protection role at Capital One.
As a Hybrid Senior Process Manager, Customer Protection, you will play an important part at Capital One in Richmond, VA, United States.
We invite applications for the Hybrid Senior Process Manager, Customer Protection position located in Richmond, VA, United States.
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