Manager, Audio Visual Integration

Morton is seeking a Manager, Audio Visual Integration to lead our client’s AV Integration and Support Services team in the Richmond region (Mechanicsville, VA). This onsite, direct-hire role oversees daily operations, project profitability, customer escalations, team development, and service delivery across AV integration projects and support activities. The ideal candidate brings hands‑on AV/IT management experience, strong project and people leadership, and deep knowledge of commercial AV systems, construction practices, and tools like Connect Wise.

• Manage A/V Integration and Service Support teams’ daily activities, personnel development, and career progression
• Oversee multiple Project Managers and ensure accurate reporting on project profitability
• Serve as primary customer point of contact for escalations, issue identification, and resolution
• Communicate constructively with stakeholders to meet customer expectations
• Maintain awareness of outstanding pre- and post-delivery issues and provide client status updates
• Produce accurate reports and metrics on ongoing projects and budgets for leadership
• Identify, communicate, and mitigate risks to ensure successful project delivery through production
• Provide technical leadership to support continuity and performance of A/V field teams
• Complete required training and understand processes in Connect Wise Manage/University
• Validate and approve time/expenses in Connect Wise and ensure accurate project allocation
• Review service and project tickets for A/V field teams in Connect Wise
• Ensure timely delivery of documentation for internal processes and end users
• Clarify and communicate project objectives and requirements to all team members
• Conduct annual performance evaluations and EOS‑format quarterly conversations; mentor team members
• Develop training programs to build and refine A/V field team skills
• Facilitate regular departmental Level 10 Meetings using the EOS process for updates and alignment
• Assist project/engineering teams with design and development tasks
• Document internal processes and procedures related to the role
• Drive improved customer perception and satisfaction
• Oversee department fleet/vehicle maintenance and safety standards

• Previous Audio Visual/IT management experience required
• Proven ability to manage multiple projects, deadlines, and high‑pressure situations with meticulous attention to detail
• Experience leading project managers and AV field/service teams, with accountability for project profitability
• Applicable AV certifications (e.g., Crestron, Biamp, Shure, QSC) and related training/education preferred but not required
• Ability to read/interpret AV project drawings, schematics, engineering notes, and operation manuals
• Understanding of construction blueprints and commercial construction practices
• Above‑average knowledge and hands‑on experience with installation/integration of AV systems: video walls, projection, flat panels, control systems, signal routing/processing, and UCC platforms (Cisco, Poly, Microsoft Teams, Zoom)
• Strategic planning capability with a 6–12 month planning horizon
• Effective, tactful communication skills and ability to manage sensitive situations
• Self‑motivated, able to thrive in a fast‑moving environment with strong interpersonal and time management skills
• Proficiency with Connect Wise Manage for time/expense validation, ticket review, and reporting
• Willingness and ability to work onsite in Mechanicsville, VA (Richmond region)
• Ability to conduct evaluations, mentor staff, and facilitate EOS Level 10 meetings
• Capability to oversee fleet/vehicle maintenance and safety compliance