Sr Manager, Corporate Communications - Culture, Change Management & Governance

Sr Manager, Corporate Communications – Culture, Change Management & Governance

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The full‑stream Capital One Communications team is responsible for all aspects of the company’s communications strategy and execution in order to propel business imperatives while promoting and protecting the reputation of Capital One. Our purview includes corporate and brand media relations, issues and reputation management, financial communications, and associate communications, as well as a full‑service content and creative storytelling team that brings the story of Capital One to life on internal and external channels.

We are communicators, writers, creative directors and multimedia experts, and we are all storytellers. As a central team within Enterprise Affairs, we are strategic counselors to our partners throughout the enterprise, sitting at the intersection of value creation and risk mitigation. We help drive business initiatives forward while enhancing the reputation of Capital One.

As a Senior Manager on the Corporate Communications team, you will lead strategic communications initiatives that enhance Capital One’s reputation and support key business objectives. You’ll manage high‑impact programs, collaborate with cross‑functional teams, and work with internal and external partners to deliver creative and effective communication strategies.

• Serve as a strategic advisor to internal leaders and partners to plan and execute data‑backed, integrated communications campaigns and change management initiatives focused on organizational culture, belonging efforts, and supporting governance.
• Develop compelling, consistent, tailored messages for various audiences and channels, including in response to media opportunities.
• Maintain a deep understanding of current and emerging internal and external risks and sensitivities and how to manage related stakeholder needs.
• Collaborate effectively across highly matrixed, cross‑functional teams, offering real‑time counsel on communications strategies to optimize results, mitigate risk and ensure stakeholder engagement.
• Leverage data to evaluate results, extract insights and optimize future programs.
• Identify new opportunities to institute best practices and improve enterprise governance.
• Oversee team operations and exhibit excellent judgment.
• Act as a highly collaborative self‑starter in a fast‑paced environment.

• Bachelor’s degree or equivalent military experience.
• At least 6 years of communications experience.

• At least 1 year of public relations or communications experience in financial services, technology, or consumer brands.
• At least 1 year of experience in developing and implementing change management strategies at a publicly traded company.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full‑time annual salaries for this role are listed below, by location:

• McLean, VA: $154,600 – $176,400 for Sr. Communications Manager
• Richmond, VA: $140,600 – $160,400 for Sr. Communications Manager
• Other locations: salary will be based on the local pay range and commences with the offer letter.

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full‑time or part‑time status, exempt or non‑exempt status, and management level.

Applicants should be prepared to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants…