Account Coordinator

Wheelhouse DMG is a sought-after digital marketing agency that has worked with some of the world's most innovative healthcare, medical device, and privacy-first brands for more than a decade. We consistently deliver exceptional business value through a combination of deep marketing expertise, purpose-built technology, and creative capabilities. As platform automation and privacy regulations disrupt traditional marketing initiatives, much of our work focuses on helping healthcare and Med Tech organizations drive performance in a first-party data world.

• Unlocking performance for a medical device client by employing sophisticated first-party data strategies
• Developing and implementing HIPAA-compliant data strategies for healthcare and Med Tech clients
• Reimagining the appointment booking experience to create exponential growth for one of the largest healthcare systems in the U.S.
• Leading strategy for the consolidation of 2.5 million web pages on 39 NASA websites into a single, unified information architecture and content strategy for NASA's Science Directorate

We are seeking an Account Coordinator to join a ~10-person account team supporting both US and International markets for one of our flagship clients!

As Account Coordinator, you will own the operational backbone of a large, two-region account, giving the Account Director more strategic altitude and better day-to-day connection to the team at the same time. You'll hold a global view across US and International work streams as one coordinated account, turning a high volume of daily activity into clear, synthesized signal rather than simply tracking tasks and deadlines.

This is not a project management role: the Account Coordinator is judged on the quality of what they notice and flag, not on how clean the tracker looks. In this role, you will free up capacity for strategic client leadership, reduce the risk of dropped priorities across a 10-person, two-region team, and strengthen the connective tissue between tactical execution and the account's broader business objectives.

• Communicate directly with day-to-day client stakeholders, both in calls and over email
• Maintain first-hand fluency in both US and International work streams, proactively flagging cross-market implications
• Review deliverables performing QA to ensure everything sent to clients levels up to the overall account strategy
• Deliver a weekly synthesized pulse to the Account Director on what moved and what's at risk relative to our KPIs and business objectives
• Serve as consistent, connective presence across all ~10 FTEs on the account, supporting deadline and priority management
• Keep documentation updated to ensure team members are able to easily reference the most up to date information
• Interact daily with both US and International workstream leads across Digital Advertising, Digital Strategy, Marketing Sciences, and Account Management
• Report into the Account Director, maintaining a standing weekly 1:1 plus ongoing attendance in both regions' working sessions
• Exercise judgment on what rises to Account Directors attention; the standard is discernment, not comprehensiveness
• Keep Clickup, Test Plans, and Creative Schedules current without requiring the Account Director to intervene
• Identify and propose fixes to recurring coordination gaps across US/International workflows
• Identify where individual contributors or work streams are drifting from the client north star and business objectives, and surface it early
• Actively look for where a development in one region echoes, contradicts, or creates risk for the other, and flag it proactively

• Working East Coast or Central Time
• 2–4 years of experience in account management, client services, or a comparable coordination-heavy role, ideally in performance marketing or a client-services agency
• Demonstrated judgment: able to distinguish signal from noise across a high volume of cross-functional activity
• Comfortable operating across two regions/markets simultaneously without needing them separated
• Strong written synthesis skills; can compress a week of activity into what actually matters
• High trust and discretion; this role sits close to sensitive account and client dynamics

• Prior exposure to healthcare, medical device, or another privacy-first industry
• Familiarity with paid media, organic search, or marketing measurement concepts
• Experience working directly with Salesforce or similar CRM/reporting…