Bilingual Quality Assurance & Customer Experience Lead
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-06-17
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-17
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company in Richmond, Virginia, is seeking a quality assurance professional for customer interactions. The role involves monitoring calls, analyzing feedback, and improving processes to ensure high standards of customer service.
The ideal candidate has over 8 years of experience in call centers and quality assurance. Responsibilities include data analysis, creating training plans, and coordinating agent communications. A commitment to quality improvement and customer satisfaction are essential.
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