Quality System Specialist

eQMS System Administrator

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The eQMS System Administrator is responsible for the configuration, validation, and ongoing administration of the electronic Quality Management System (eQMS). This role serves as the technical and process owner for quality system workflows, ensuring they are compliant, validated, user-friendly, and aligned with regulatory requirements and business needs.

The eQMS System Administrator partners closely with Quality, Regulatory, IT, and cross-functional stakeholders to develop and maintain workflows for Complaints, CAPA, Change Control, Training, Document Control, Audits, Supplier Quality, Controlled Substances, and Risk Management. This role also owns quality system reporting, KPIs, and dashboards to support Management Review and continuous improvement initiatives.

Key Responsibilities

eQMS Administration & Governance

• Serve as the eQMS System Administrator and Business Process Owner for quality system workflows.
• Configure, maintain, and optimize eQMS modules, workflows, forms, user roles, and permissions.
• Ensure system configuration aligns with approved SOPs, regulatory expectations, and data integrity principles.
• Act as primary liaison between Quality and IT for eQMS-related issues, enhancements, and upgrades.
• Support system access management, periodic access reviews, and audit readiness activities.

Workflow Development & Validation

• Develop, configure, and maintain validated eQMS workflows, including:
  Complaints, CAPA, Change Control, Training, Document Control, Audits, Supplier Quality, Controlled Substances, Risk Management
• Author and execute system validation documentation (e.g., URS, FRS, IQ/OQ/PQ, validation summaries).
• Assess impact of system changes and support change control activities related to the eQMS.
• Ensure workflows support traceability, escalation, approvals, and regulatory reporting requirements.

Reporting, Metrics & Dashboards

• Design, develop, and maintain QMS reports, KPIs, and dashboards to support:
• Management Review
• Quality performance monitoring
• Trending and risk identification
• Track and trend quality system metrics (e.g., CAPA aging, complaint trends, training compliance, audit findings).
• Analyze data to identify systemic issues and continuous improvement opportunities.
• Present quality system performance data to Quality leadership and cross-functional stakeholders.

SME Support General Quality Systems SME Support

• Provide general quality systems SME support (e.g. Document Control, CAPA, Supplier Quality, Validation, Change Control, etc.).
• Ensure procedures and document workflows comply with document control SOPs and regulatory expectations.
• Support QMS training programs, including role-based training assignments and effectiveness tracking.
• Provide end-user support and troubleshooting related to eQMS workflows and reporting.

Audit & Compliance Support

• Support internal, customer, and regulatory audits by providing eQMS records, reports, and system evidence.
• Ensure eQMS configuration supports compliance with applicable regulations and standards (e.g., FDA, ISO).
• Participate in inspection readiness activities related to electronic records and data integrity.
• Support continuous improvement of quality system processes and system usability.

Additional Responsibilities

The above statements describe the general nature and level of work being performed. Additional responsibilities may be assigned as required.

Experience Required

• Minimum 4–6 years of experience in Quality Systems, Quality Assurance, or regulated systems administration.
• Hands-on experience administering and validating an eQMS…