Senior Technician, Manufacturing Quality - 1st Shift; Richmond, VA)

The Sr. Technician, Quality supports quality assurance and quality control operations for the insourced laboratory team as part of an End-to-End (E2E) Laboratory Modernization Program. Depending on assignment, this role concentrates in one or more of the following areas: CAPA and non-conformance management, document control, metrology and equipment calibration, records management and digitization, or personnel training and qualification. Because these functions operate as a single Quality team, staff routinely support one another across these areas as workload requires.

This role operates within an ISO 17025 accredited analytical production laboratory at a client site. The Senior Technician independently performs advanced sample preparation and laboratory support activities for these functions and provides guidance to Technician staff.

Onsite Monday through Friday 1st Shift. 7am EST - 3pm EST, with weekend overtime as applicable based on business needs. This shift does not rotate.

• Maintain controlled documents, including SOPs, work instructions, forms, and quality records, and coordinate revisions, approvals, archival, and retention requirements.
• Coordinate calibration and maintenance activities for laboratory instrumentation, maintain equipment qualification and calibration records, and ensure measurement traceability.
• Perform scanning, indexing, and electronic filing of laboratory records and quality documents; support records retrieval and archival activities.
• Coordinate laboratory training programs, maintain training records, and support onboarding, qualification, and competency assessments for laboratory personnel.
• Track CAPA records, calibration schedules, and training compliance to ensure timely completion and effectiveness.
• Review documentation for completeness, accuracy, and compliance with quality requirements across CAPA, document control, metrology, records, and training activities.
• Support internal and external audits, inspection readiness, and regulatory compliance activities across all quality functions.
• Facilitate cross-functional discussions involving laboratory personnel, quality representatives, and stakeholders.
• Identify opportunities to improve quality systems and streamline processes across CAPA, document control, metrology, records management, and training.
• Maintain training and compliance in health, safety, environmental, and operational requirements.
• Train and provide day-to-day guidance to Technician staff on prep procedures, SOPs, and safe work practices.
• Perform basic troubleshooting of routine preparation equipment and elevate complex issues appropriately.
• Perform quality checks on completed prep work prior to hand-off for analysis.
• Maintain a clean, organized, and well-stocked work area, including routine housekeeping and supply inventory.

• Strong understanding of CAPA principles, deviation management, and root cause analysis techniques.
• Knowledge of document control, records management, and metrology/calibration program requirements.
• Ability to coordinate training programs and competency assessments.
• Knowledge of ISO 17025 quality systems and regulatory requirements.
• Excellent organizational skills, technical writing, and documentation review capabilities.
• Effective communication and cross-functional collaboration skills.
• Strong attention to detail and commitment to data integrity principles.

• High school diploma or equivalent with 2+ years of relevant laboratory or manufacturing experience.
• OR Associate degree in a science-related field with 1+ years of relevant experience.
• Demonstrated ability to work independently and mentor others in a regulated laboratory environment.
• Adaptable, self-motivated, and capable of managing multiple concurrent prep tasks with minimal supervision.

• Experience managing CAPA systems and non-conformance investigations, including root cause analysis and continuous improvement methodologies.
• Experience supporting document control systems, records management, and electronic document/records platforms.
• Experience coordinating calibration and equipment maintenance programs;…