Retail Service Specialist

Retail Service Specialist – O’Reilly Auto Parts

Join to apply for the Retail Service Specialist role at O’Reilly Auto Parts. Bilingual candidates encouraged to apply.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Ensure telephone is answered according to company policy.
• Process all buy online/ship to store, hub and store to store transfers, and DC add orders timely; contact customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently, following procedure and using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently and friendly; issue refunds accurately with correct payment methods and stage returned merchandise properly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages, delegate Image Maker and merchandising tasks, and ensure completion.
• Ensure team members adhere to posted work schedule, obtain approval for deviations, and clock in/out per company policy.
• Perform all store opening/closing duties: day end procedures, verify/securing money and deposits per policy, prepare bank deposits, ensure night security lights are on, lock doors and secure the building, arm/disarm security alarms, and secure delivery vehicles.
• Perform other duties as assigned.

• Strong communication skills
• Ability to obtain RSS Certification
• Desired:
  Retail sales experience, preferably in auto parts
• Desired:
  Automotive systems and repair knowledge
• Desired: ASE Certification
• Desired:
  Fluency in multiple languages (Spanish is highly desired)

• Competitive wages and paid time off
• Stock purchase plan and 401(k) with employer contributions starting day one
• Medical, dental, and vision insurance with optional FSA
• Team member health/wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431 and provide your requested accommodation and position details.