Retail Sales Lead; Short Pump Town Center

Retail Sales Lead (Short Pump Town Center)

Richmond, Virginia

Squishable is a close-knit team of designers, artists, pop culture‑fanatics, and lovers of all things adorable. Together we create the cutest, cuddliest (and sometimes downright unusual) plush and lifestyle products in the world. Our offices are located in a sunny Soho loft in NYC and downtown Washington DC.

Squishable focuses on creating unique, exceptional customer experiences and building lasting relationships. We are expanding rapidly and seek leaders who thrive in a customer‑facing retail environment.

• Understand organizational objectives and make decisions in partnership with the Store Manager that align with Company priorities and values.
• Enforce sales strategies, initiatives, and growth across all categories.
• Manage productivity: hold self and sales team accountable for personal sales.
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives).
• Resolve customer issues in a solution‑oriented manner; partner with Store Manager and/or District/Regional Manager as appropriate.
• Develop individual and team product knowledge to stay up‑to‑date on all current Squishable in‑store products.
• Assist in supervising the team on a daily, weekly, and monthly basis; empower others and encourage individual growth.
• Provide constructive feedback to colleagues and Store Manager.

• Two plus years of relevant supervisory experience in a high‑volume, fast‑paced, customer‑facing environment.
• Dynamically engaging leader passionate about empowering, inspiring, and developing team members.
• Exceptional organizational and communication skills to balance priorities and deliver results.
• Ability to give and receive constructive feedback and recognition.
• High emotional intelligence, empathy, intuition, self‑motivation, and drive.
• Team player who fosters collaboration and engagement.
• Willing to work a flexible schedule including early mornings, nights, overnights, weekends, and holidays as needed.
• Proficient with Microsoft Office Suite or related software.
• Physically able to lift cartons up to 25 lb. and transport stock as required.

Pay range is $14–$16 an hour.

At , Inc. we value, celebrate, and support diversity and inclusivity across our community. We are proud to be an Equal Opportunity Employer. We do not discriminate against any applicant’s race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, disability, or veteran status.