Shop Operations Lead; Retail Management

Employee Store Operations Lead

Are you passionate about creating a seamless and memorable shopping experience that enhances workplace culture and employee satisfaction?

Lead the transformation of our employee store into a vibrant hub of engagement and efficiency, where your leadership and retail expertise will create a workplace experience that colleagues trust and enjoy every day.

Core Responsibilities

• Lead daily operations of the employee store, ensuring service standards and stock availability.
• Establish and maintain processes for inventory management, ordering, and loss prevention.
• Build and nurture a service-minded team culture that enhances employee experience.
• Manage supplier and stakeholder relationships to ensure product availability and continuity.
• Monitor sales, stock levels, and customer feedback to drive performance improvements.
• Ensure compliance with company policies, financial controls, and legal requirements.
• Coordinate campaigns, seasonal offerings, and product launches aligned with site activities.
• Prepare and present reports on store performance, risks, and improvement opportunities.

Play your part in our team succeeding

The Employee Store is an integral part of the LVA site services within Workplace Solutions & Operations, dedicated to enhancing the overall employee experience. By providing easy access to essential products and services, the department fosters a welcoming and practical workplace environment that supports daily life on site. It plays a crucial role in building a positive workplace culture and ensuring colleagues feel valued and supported.

The Employee Store Operations Lead is pivotal in aligning store operations with the broader organizational goals. By ensuring efficient daily operations, accurate stock management, and a positive employee experience, this role directly contributes to workplace engagement and the professionalization of the LVA site. The Lead's efforts in creating a reliable and enjoyable store experience help strengthen the company's culture and support its growth and success.

Do you have what it takes?

A degree related to Retail Management, Business Administration, or Hospitality is preferred but not mandatory. Practical experience in managing retail or customer-facing operations is highly valued and can be considered in lieu of formal education. The candidate must have experience in retail, employee store, or customer-facing operations.

Must have:

• Proven leadership experience managing a team.
• Strong understanding of inventory management, stock control, and retail financial processes.
• Excellent customer service skills in a busy operational environment.
• Strong communication skills and ability to work with employees at all levels.
• Hands-on leadership style with a pragmatic, solution-oriented mindset.
• High integrity and attention to detail, especially in cash handling and compliance.
• Experience with point-of-sale systems and inventory software.

Nice to have:

• Previous experience opening or scaling a new retail/service function.
• Familiarity with retail reporting tools and data analysis.
• Experience in a manufacturing, campus, or large-site environment.
• Interest in employee engagement and workplace culture.
• Ability to identify improvement opportunities and act on them independently.
• Comfortable working in a fast-changing, greenfield/startup environment.
• Strong problem-solving skills and adaptability to change.

Additional:

• Some minimal international travel will be required
• No relocation will be available

Compensation

The salary for this position has a range of $84,674.00 - $ based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing…