Shop Operations Lead: Service & Inventory Excellence

Core Responsibilities

• Lead daily operations of the employee store, ensuring service standards and stock availability.
• Establish and maintain processes for inventory management, ordering, and loss prevention.
• Build and nurture a service‑mindful team culture that enhances employee experience.
• Manage supplier and stakeholder relationships to ensure product availability and continuity.
• Monitor sales, stock levels, and customer feedback to drive performance improvements.
• Ensure compliance with company policies, financial controls, and legal requirements.
• Coordinate campaigns, seasonal offerings, and product launches aligned with site activities.
• Prepare and present reports on store performance, risks, and improvement opportunities.

• Degree related to Retail Management, Business Administration, or Hospitality preferred (not mandatory).
• Practical experience in managing retail or customer‑facing operations.
• Proven leadership experience managing a team.
• Strong understanding of inventory management, stock control, and retail financial processes.
• Excellent customer service skills in a busy operational environment.
• Strong communication skills and ability to work with employees at all levels.
• Hands‑on leadership style with a pragmatic, solution‑oriented mindset.
• High integrity and attention to detail, especially in cash handling and compliance.
• Experience with point‑of‑sale systems and inventory software.

• Previous experience opening or scaling a new retail/service function.
• Familiarity with retail reporting tools and data analysis.
• Experience in a manufacturing, campus, or large‑site environment.
• Interest in employee engagement and workplace culture.
• Ability to identify improvement opportunities and act on them independently.
• Comfortable working in a fast‑changing, greenfield/startup environment.
• Strong problem‑solving skills and adaptability to change.

• Some minimal international travel will be required.
• No relocation available.

The salary for this position has a range of $84,674.00 - $ based on responsibilities, market benchmarks, and organizational constraints.

• Enhanced paid family leave options.
• Life and disability insurance coverage.
• Access to the Headspace App and wellbeing initiatives.
• Generous colleague discount from day 1.
• Bonus scheme for achieving goals.
• Hybrid work policy: average of 3 days per week in the office.

The LEGO Group is highly committed to equal employment opportunity and equal pay and encourages applicants from all backgrounds to apply.