Shop Operations Lead; Retail Management

Job Description

Are you passionate about creating a seamless and memorable shopping experience that enhances workplace culture and employee satisfaction? Lead the transformation of our employee store into a vibrant hub of engagement and efficiency, where your leadership and retail expertise will create a workplace experience that colleagues trust and enjoy every day.

• Lead daily operations of the employee store, ensuring service standards and stock availability.
• Establish and maintain processes for inventory management, ordering, and loss prevention.
• Build and nurture a service‑minded team culture that enhances employee experience.
• Manage supplier and stakeholder relationships to ensure product availability and continuity.
• Monitor sales, stock levels, and customer feedback to drive performance improvements.
• Ensure compliance with company policies, financial controls, and legal requirements.
• Coordinate campaigns, seasonal offerings, and product launches aligned with site activities.
• Prepare and present reports on store performance, risks, and improvement opportunities.

A degree related to Retail Management, Business Administration, or Hospitality is preferred but not mandatory. Practical experience in managing retail or customer‑facing operations is highly valued and can be considered in lieu of formal education. The candidate must have experience in retail, employee store, or customer‑facing operations.

• Proven leadership experience managing a team.
• Strong understanding of inventory management, stock control, and retail financial processes.
• Excellent customer service skills in a busy operational environment.
• Strong communication skills and ability to work with employees at all levels.
• Hands‑on leadership style with a pragmatic, solution‑oriented mindset.
• High integrity and attention to detail, especially in cash handling and compliance.
• Experience with point‑of‑sale systems and inventory software.

• Previous experience opening or scaling a new retail/service function.
• Familiarity with retail reporting tools and data analysis.
• Experience in a manufacturing, campus, or large‑site environment.
• Interest in employee engagement and workplace culture.
• Ability to identify improvement opportunities and act on them independently.
• Comfortable working in a fast‑changing, greenfield/startup environment.
• Strong problem‑solving skills and adaptability to change.

• Some minimal international travel will be required.
• No relocation will be available.

The salary for this position has a range of $84,674.00 - $ based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

• Family Care Leave – enhanced paid leave options for those important times.
• Insurances – life and disability insurance coverage for all colleagues.
• Wellbeing – access to the Headspace App and local wellbeing initiatives and programs.
• Colleague Discount – generous discount from day one.
• Bonus – eligible reward through the bonus scheme when goals are reached.
• Workplace – hybrid policy with an average of 3 days per week in the office; primary workplace location assigned upon joining.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and belongs. The LEGO Group is highly committed to equal employment opportunity and equal pay and encourages applicants from all backgrounds to apply.