Customer Service Rep​/Cashier

Responsibilities

Throughout your shift you will be responsible cashing out customers and for a variety of tasks to ensure the store is well kept, fully stocked and ready to satisfy every customer. Good time management skills and ability to multi task will contribute greatly to your success and the smooth operations of your store.

• Greet all customers visiting your location
• Tend to customers in a timely and professional manner
• Operate cash register, accept various payments, make change and maintain proper cash levels.
• Make sure coffee is always full and hot.
• Stock and maintain product levels.
• Seek ways to maintain and improve store appearance.
• Keep register area free of dust and clutter.
• Complete appropriate shift tasks provided by management and any other unexpected tasks that may come up.
• General property maintenance (Sweeping, weeding, shoveling, salting).
• Rotate product when stocking with new to maintain freshness (sell older first).
• Operate a lottery terminal.
• Opening and closing your shift on store registers.
• Ensure all necessary store close reports are printed.
• Complete cleaning duties sometimes difficult to complete during the busy day time hours.

Competitive Wages, Vacation, 401K, Profit Sharing, Healthcare

• Promptly greet customers, being friendly and hospitable.
• Observe and control pump island activity, handle all transactions for fuel sales and inside sales.

• Be courteous and friendly at all times to customers, co‑workers, managers, and supervisors.
• Wear uniform and be neat in appearance. Wear closed‑toed, rubber‑soled shoes and socks. No nose rings, lip rings, or offensive jewelry.
• Practice good personal hygiene.
• Practice proper hand washing and glove wearing procedures.
• Have exceptional communication skills.
• Assist customers who have problems or questions.
• Go to pump islands area, pump gas to assist handicapped and elderly in the fueling process.
• Handle registers cash, credit card and EBT transactions promptly and in accordance with established procedures.
• Perform housekeeping duties: cleaning shelves, fast food area, floors, cooler, backroom, restrooms, equipment and surfaces, etc.
• Lot duties: empty trash, sweep up trash, clean up spills, spread ice melt.
• Complete a shift checkout and specific task related reports as required.
• Account for cash and credit cards.
• Take meter readings and register readings.
• Get tank readings/stick tanks.
• Report stolen cards and drive‑offs, and customer complaints.
• Stock merchandise, build displays, merchandise products.
• Check in vendors.
• Perform any other task requested by manager or supervisor.

• Exceptional communication skills: communicating with customers, fellow team players, and management 100% of the shift.
• Wear uniform 100% of the shift.
• Stand 95 to 100% of the shift.
• Walk 75 to 80% of the shift, moving from one transaction area to another and while doing cleaning.
• Lift and carry 15 to 45 lbs while filling products in cooler and setting up displays and putting away stock.
• Perform some kneeling, bending at waist, and reaching.
• Have normal hearing ability for good customer care.
• Go outside to pump gas, empty trash, empty grease, clean lot.
• Have acute vision in order to watch all activity in and out of the store.

• Understand and carry out oral instructions.
• Read and carry out simple written instructions.
• Read cleaning lists, schedules, shift sheets, tank readings, lottery tickets, food handling procedures.
• Read and verify numbers, labels, temperatures, etc.
• Observe and read many different kinds of convenience store equipment.
• Prepare reports, such as shift sheets, damage, attendance, incident, food tracking sheets, etc.
• Have good mathematical skills for counting and handling cash and credit cards.
• Have good mental ability to handle many different dispositions.

• Be nice and pleasant to all persons in your behavior.
• Treat others in a positive way. Rudeness, whining, grumpiness, sarcasm, creating social drama, etc. are not acceptable.