Club Repair Associate
Listed on 2026-07-18
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Position Summary
Reporting to the Experience Manager, the Club Repair Associate works with all retail store associates to provide customers with an exceptional shopping experience. They partner with the Services Supervisor to resolve issues, continually improving the Club Repair Desk processes, and build ongoing relationships with customers.
Key Responsibilities- Processing retail transactions (returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons).
- Measuring lie and loft angles and making adjustments using specialized equipment.
- Measuring club height, weight, and shaft flex, and making equipment changes based on customer requests.
- Changing golf shafts, grips, and repairing broken heads.
- Completing Club Repair work orders accurately and prioritizing daily work.
- Identifying low-stock or out-of-stock items and supplies at the Club Repair Desk and notifying the Supervisor.
- Addressing customer concerns and resolving them promptly for customer satisfaction.
- Maintaining the Club Repair Desk and surrounding area in a clean, professional presentation at all times.
- Staying current with new golf technologies, equipment features, and incorporating product knowledge into customer recommendations.
- 2+ years of experience in retail materials handling, club repair, or similar.
- Ability to stand for extended periods, climb a ladder, and lift a 30‑lb box overhead.
- Flexibility to work a varied retail schedule including nights, weekends, and holidays.
- GED or high‑school diploma.
Day‑1 eligibility for medical, dental, vision benefits (Full‑time associates only).
100% reimbursement of PGA, LPGA, or USGTF annual dues.
Work‑family balance with no late nights.
25% associate discount.
Matching gift program and The First Tee partnership for career growth.
Equal Employment Opportunity StatementPGA TOUR Superstore is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws prohibiting discrimination and retaliation. All employees are prohibited from engaging in any form of discrimination.
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