Field Operations Coordinator

The anticipated hiring range is $50,349 - $61,379.

The City of Richmond Department of Public Utilities Water Utility
- Field Operations Division is  seeking qualified candidates to fill a Field Operations Coordinator position. The selected candidates will be responsible for dispatching service orders and receiving phone calls for internal and external customers.

The selected candidate will be assigned to work the 8:00am – 4:00pm
shift.

• Answering calls for service, both emergency and non-emergency;
• Generate service orders;
• Dispatching service orders to appropriate crews;
• Monitoring service order workloads and completion;
• Closing service orders;
• Creating daily reports (e.g. workload reports, gas leaks reported vs. repaired, and gas demand report);
• Submitting reports to management;
• Preparing staffing sheets and managing daily staffing of technicians/field crews;
• Maintaining record of employee call-outs and vacations to ensure proper staffing.

This position serves as Essential Personnel, which means the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.

The selected individuals may be required to work nights, weekends, holidays or on-call, as needed.

• High School Diploma or GED
• Two years of related experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

• None required

• At least three (3) years of customer service/emergency communications experience
• Strong background working in an emergency communications environment;
• Written and Oral Communication skills;
• Experience in Field Service Order Completion is a plus
• Experience using Microsoft Word, Excel and Outlook;

TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES:
These are a representative sample; position assignments may vary.

• Microsoft Office Suite (Word, Excel, Outlook)
• CIS
  - Banner, Service Suite, and Miss. Utility

• Scheduling Staff
• Customer Service
• Oral and written communication
• Using standard office equipment such as multi-line phones, printers, and computers

• Multi-task and prioritize
• Work independently
• Follow procedures
• Problem solve and make decisions

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to reach extending hands and arms in any direction, stand, push, pull, lift, finger (picking, pinching or otherwise working primarily with fingers), grasp applying pressure to an object with fingers or palms, talk, see, and hear.

The employee is frequently required to climb, balance, stoop, crouch, crawl, walk, feel and use substantial repetitive motions of the wrists, hands and fingers. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.