Sales Support Assistant - WTVR

The E.W. Scripps CBS affiliate WTVR in Richmond VA is seeking a detail-oriented Sales Support Specialist who will be the backbone of our sales operations. This role offers an exciting opportunity to work directly with clients, support account executives, and ensure seamless advertising campaigns that help local businesses thrive. The candidate will support the sales department in day-to-day activities.

• Assist Sales team with pre-sales events, client appointments, and order entry. Facilitate & process sales presentations.
• Communicate with advertising agencies and clients for make goods, preemptions, under delivery and day-to-day contact. Including sending station information to clients and national representatives.
• Generate and analyze sales reports including rating delivery data by week and adjusting advertising schedules. Complete online postings.
• Identify and correct any billing errors or issues prior to end of month.
• Correctly input client billing adjustments within the same month as dispute identified.
• Attend sales training and planning meetings.
• Arranges and distributes various advertising materials and sales reports to the proper areas in a timely manner.
• Provide exemplary customer assistance.
• Assist AE’s and clients with commercial time, arrange tape pick-ups, and make goods and changes.
• Send location information to clients and national reps.
• Produce sales pieces in coordination with National Rep. Firm and Research Director.
• Assist with inventory control and updating and weekly rate card.
• Paid programming liaison with advertisers, where necessary.
• Cross train in all sales and traffic software applications as well as sales support positions.
• Handles the daily general clerical functions such as filing, answering phones, creating correspondence, and calculating rates to quote to customers.
• Other duties as assigned.

• High School diploma or equivalent required
• Generally, 5+ years of experience in a related field preferred

• Strong customer service skills
• Ability to read, analyze, and interpret sales demographics information and creative layouts
• Must have the ability to generate reports, business correspondence, and presentations
• Strong communication skills and the capability to effectively respond to questions from managers, colleagues and customers
• Must have the ability to calculate figures related to the advertising rate packages
• Proficient use of Microsoft Office (Excel, Word, Outlook)
• Must have the ability to learn new software programs such as ad order entry and customer relations management software
• Must have good organizational skills and the ability to meet deadlines
• Must have strong attention to detail
• Communicate and work as a team player both internally and externally

If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife >
My Info >
View Open Positions at Scripps.

At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody.

That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.

The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating connection. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlet Scripps News and popular entertainment brands ION,…