Business Development Representative

Job Responsibilities:

Contact new and existing customers to discuss current sales promotions

Create excitement and set appointments for customers

Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits

Follow up with customers to ensure satisfaction and produce referrals

Perform all other Business Development selling duties as assigned

Engage in all training directed by the BDC Manager Follow the BDC scripts and guidelines on all inbound and outbound calls

Ensure that all calls presented are answered promptly and professional

Acquire a complete knowledge of product information related to the makes and models of the dealership

Develop proficiency with all features of the BDC CRM Software and associated products

Ensure that all information entered into BDC systems is consistent and accurate

Maintain knowledge of coupons, direct mail pieces, all sales advertising and inventory throughout the company and its OEMsMaintain a current knowledge of schedules of personnel throughout the dealerships

Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures

Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals as communicated by the BDC Manager Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up and Task list calls) are made in a timely and effective manner

Consistently meet the daily guidelines set for number of set appointments, appointment show and outbound calls

Maintain the essential communication link between the client and the dealership

Ensure that all communications to and from the client and to and from the sales department is passed on effectively and quickly

Job Qualifications:

Professional and has the ability to make a compelling introduction

Willing to participate in skills and product training

Multi-tasker and excellent customer service skills

Proven track record of meeting and exceeding goals

Proficient with computers, emails, smart phones and the webHigh school diploma or the equivalent. College level achievement preferred

Willing to engage in ongoing training

Ability to read and comprehend instructions and information

Previous experience and success in customer service, sales, call center, telemarketing or automotive BDC positions

Skilled at building positive relationships over the phone or via email

Professional personal appearance

Excellent communication skills

Ability to work well under pressure

Must possess strong organizational skills, time management skills, and the ability to multi task Demonstrates the ability to interact effectively with dealer personnel at all levels

Maintains strict confidentiality of customer information, as well as dealership processes, and marketing strategies

Performs other duties as assigned

Maintains a professional code of conduct at all times

Willing to work 40 hours per week including some weekend and evening shifts
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