Parts Counter Sales Representative

Bring your skills to the 2025 Kenworth Dealer of the Year! Kenworth Sales Company, a 38‑location Kenworth Sales, is looking for a Parts Counter Sales Representative to join our Richmond, VA team.

Handle internal and external customer requests for parts purchases, both in person and on the telephone.

Due to federally mandated DOT regulations, Kenworth Sales Company is a drug‑free workplace. Any offer of employment will be contingent on passing a pre‑employment drug screening.

• Wait on customers or mechanics at parts counter or on the phone.
• Research customers’ requests and needs where necessary and determine correct part(s) needed.
• When part(s) is in stock, produce invoice from the computer system; if not in stock and customer wants to order, create purchase order and process orders.
• Check in orders and receive purchase orders in the business system.
• Assist with inventory and core returns to vendors, including pulling, packing, and shipping.
• Restock shelves and maintain parts bins, i.e., rearrange parts, clean, label, etc.
• Deliver parts to customers as needed.
• Assist with annual parts inventory physical count, including actual physical counting of parts, tallying of counts, etc.
• Assist Parts Manager with miscellaneous tasks.
• Complete all required job‑related training.

• 1–2 years heavy‑duty truck parts experience.
• Mechanical aptitude desirable.
• Understanding of office procedures, including filing, correspondence, and basic accounting.
• Knowledge of bills of lading, freight bills, heavy and medium‑duty diesel truck parts.
• Excellent organization and communication skills.
• A valid driver’s license and good driving record.
• Professional personal appearance.
• Computer terminal data input and 10‑key calculator and minimal computer aptitude desirable.
• Ability to read, write, and comprehend English instructions and information.
• High school diploma or equivalent.

• This position involves both sedentary and physical work.
• For part of the shift, employee will work at a desk in a warehouse setting doing paperwork, telephoning, and filing.
• For part of the shift, employee will stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees, and customers.
• Lifting of at least 50 lbs. without assistance on a daily basis, as well as heavier loads with forklifts and/or additional assistance, will be required.
• Will be exposed to noise, dust, exhaust fumes, and a variety of other hazardous and nonhazardous materials.

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training, and personal development.
• Stability – company is financially strong with an established base of customers and is well‑positioned for continued expansion.
• History of Excellence – work for an award‑winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive health and dental insurance, flexible spending accounts (FSAs) with FLEX Card, group life insurance, short‑term and long‑term disability insurance, voluntary life insurance, corporate holidays, paid vacation and personal leave, a 401(k) plan with company match, and voluntary supplemental insurance plans.

An Equal Opportunity employer, smoke‑free, drug‑free facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.