Account Sales Manager

Account Manager 2 – Target Position Profile

The Account Manager (AM) solves critical business challenges and cultivates new and expanded customer relationships. The AM focuses on understanding the customer’s environment and aligning appropriate Ricoh solutions to their mission‑critical goals and objectives through relationship building with decision‑makers and influencers.

• Understand the customer’s environment and open new doors with decision‑makers and influencers to generate sales opportunities within new and existing accounts, increasing Ricoh’s market share.
• Solve critical business challenges for customers—both known and uncovered through research and strategic questioning.
• Understand how customers make buying decisions, focusing on their needs rather than a predetermined product or service.

• Demonstrate excellent communication skills in all interactions.
• Differentiate Ricoh’s ability to accelerate digital transformation through compelling storytelling aligned with customer needs.
• Articulate how purchasing decisions impact the customer’s financial position.
• Develop and confidently deliver compelling presentations, both in person and virtually.

• Bachelor’s degree or equivalent experience required.
• 3+ years of demonstrated business development experience required.
• Experience in IT and/or software services environment preferred.
• Understanding of document workflow solutions and processes preferred.
• Foundational knowledge of profit and loss (P&L) components.
• Strong ability to research and analyze customers to support strategic business conversations.
• Proven ability to manage multiple accounts simultaneously while maintaining strong attention to detail.

• Demonstrated success using collaboration to build influence.
• Strong understanding of the solution design process.
• Ability to bring thought leadership to customer engagements.
• Outstanding verbal and written communication skills.
• Proven ability to develop and maintain professional relationships with key stakeholders.
• Stays current with Ricoh offerings and industry trends.
• Ability to assess customer environments and develop strategies to expand core services across the enterprise.
• Strong learning agility and adaptability.
• Ability to navigate customer approval processes by building sponsors and advocates.

• Typically works in an office environment with adequate lighting, ventilation, and a standard range of temperature and noise levels.
• Work assignments are varied and may require interpreting, comprehending, and applying complex information.
• Regularly prepares and communicates diverse information.
• Minimal physical effort required; work is primarily sedentary but may involve walking, standing, bending, reaching, and lifting items under 10 lbs (e.g., files, papers, small equipment).
• Requires moderate dexterity, including use of keyboards, calculators, and other office tools.
• Travel required (approximately 20%), which may include overnight travel.

The above statements are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be a comprehensive list of all responsibilities, duties, and skills required.

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.