Inside Sales

Electrical Equipment Company (EECO) is a full line electrical distributor that specializes in industrial automation and power solutions designed to reduce costs, increase reliability, and improve performance. Driven by ideas to make an impact for our customers, EECO invests in the capabilities required to increase understanding, drive recommendations, and take action.

EECO offers competitive compensation, career growth and development, and a strong benefits package. We are a drug‑free workplace and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Key Account Specialist (KAS), also known as inside sales, has direct responsibility for any aspect involving “service” as it relates to a set of accounts designated as “Key” accounts. The role includes offering suitable alternatives, quoting, factory coordination, delivery and pricing, coordinating internal technical specialists, product managers, and business development specialists based on customer needs. The KAS frees up Key Account Managers to develop new business while providing “Key” customers with a dedicated resource to service their immediate needs.

Results generated by the KAS will have a direct and immediate impact on customer satisfaction and corporate strategic growth initiatives.

• Customer service and sales amplification – “Delight the customer” while freeing up the Key Account Manager (KAM). The KAS will be the customers’ first stop for:
  • Pricing, quotes and delivery
  • Quote follow‑up – take the lead on requesting support and communicate results back to the customer.
  • Expedites
  • Pricing concerns – take the lead to resolve, coordinating with the KAM as needed.
  • “Fixing” (something went wrong and needs a resolution)
  • Coordinating / obtaining information or support from the factory
  • Price negotiation
  • Qualifying sales opportunities and engaging the KAM when applicable.
  • Working with the KAM to uncover key contacts/decision makers and gather information to advance opportunities.
  • Leveraging customer relationship management (CRM) to manage interactions and prioritize activities.
• Profit – “Buy low, sell high”.
  • Proactively manage pricing agreements and customer pricing files to maximize gross profit.
  • Identify migration opportunities to move customers to preferred vendors and increase margin percentages.
  • Ensure pricing files support competitiveness and margin maximization.
  • Proactively notify the customer of pricing changes when applicable.
• Opportunity identification – “Continually challenge the norm”.
  • Seek to understand customer needs and challenges, and propose solutions that add value.
  • Offer product/service solutions that deliver value to the customer.
  • Serve as a liaison across departmental boundaries to enhance efficiencies and remove service challenges.

EECO seeks a highly organized and detail‑oriented person who enjoys delivering professional customer service and values achieving goals and objectives. A willingness to see “the big picture” of our business and a team‑oriented mindset are critical. The most successful KAS has a natural desire to develop strong relationships with customers and to “go the extra mile”.

• Associate degree or equivalent relevant work experience
• Previous experience in an industrial or manufacturing environment is a plus
• Authentic customer service commitment – collaborative personality with tenacity to see a challenge through to the end
• Intermediate knowledge of Microsoft Excel spreadsheet software
• Strong communication skills (both written and oral)
• Ability to work independently and autonomously
• Strong attention to detail and analytical abilities
• Willingness to learn and become proficient in EECO’s business systems, and train for additional responsibilities to facilitate future professional growth

• Achieve Results – I am responsible for our Company’s results and for aligning my activities to achieve those results.
• Delight Customers – I understand and anticipate our customers’ needs and drive innovation for their benefit.
• Straight Talk – I regularly ask for and offer direct and timely feedback.
• It’s Mine – I “Own It” and always ask the question, “What Else Can I Do?”
• Value Everyone – I appreciate every member of our team and I recognize their contributions.
• Think Team – I put the needs of the team first “because we are one EECO.”
• Build Trust – I encourage and support everyone’s contributions and new ideas in pursuit of their personal best.