Consultant, Sales and Service; Virginia Commonwealth University

Consultant, Sales and Service (Virginia Commonwealth University)

Richmond, Va — On Site

Consultants act as the primary liaison between our current client base and the Collegiate Athletics Department. The role includes renewing and growing all season ticket accounts, generating new business through upselling, cross‑selling, and referrals, and supporting fan engagement with inbound and outbound communication.

• Sell ticketed sports, including men’s and women’s basketball and a full menu of products.
• Perform arena tours, on‑site presentations, outbound calls, and service inbound calls for the Athletic Department across all ticketed sports.
• Meet or exceed sales goals while providing superior customer service.
• Grow the sales portfolio by attracting additional business leads.
• Manage and retain a large account base of premium seating, season ticket members, and group sales clients.
• Service all existing season ticket members and donors.
• Facilitate season ticket member upgrades and additional seat requests.
• Set and execute out‑of‑office and arena tour appointments to grow relationships and revenue.
• Maintain records of all prospects and customers within the ticketing database.
• Make a minimum of 50 connections (conversations) with fans daily.
• Contact local businesses and individuals via phone, in‑person appointments, and networking events to sell season tickets, corporate, partial plans, and group ticket plans.
• Accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals.
• Work home games and season‑ticket member events, performing various ticket sales and service duties throughout the game.
• Provide exceptional customer service to fans.
• Perform sales and relationship cultivation phone calls, text messages, emails, etc., with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers.
• Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages.
• Utilize strategic ticketing programs, promotions, and sales strategies to generate season ticket revenue.
• Execute season ticket retention programs and build relationships with assigned season ticket holders.
• Manage and retain a large account base of premium seating, season ticket members, and a group sales list.
• Other job‑related duties as assigned.

• Bachelor’s degree preferred but not required.
• Experience with ticketing software and CRM programs preferred.
• Experience in ticket sales preferred but not required.
• Previous customer service or retail sales experience and a genuine desire to help people.
• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented.
• Excellent communication, presentation, and listening skills.
• Ability to work well with others and comfortable taking initiative.
• Commitment to collaboration, flexibility, equity, and inclusion.
• Ability to work nights and weekends when needed.
• Paciolan ticketing software experience is a plus.

• Availability to work outside typical office hours, including nights and weekends as needed.
• The work is sedentary in nature.
• Walking, standing, bending, and carrying of light office items is required.
• The work is typically performed in an adequately lighted and climate‑controlled office environment.
• May require occasional travel.

Playfly Sports is committed to the full inclusion of all qualified individuals and will provide reasonable accommodations for persons with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact

Playfly Sports affirms that equality is essential to our associates, clients, and the communities we serve. We are committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status, and we will not discriminate against anyone on the basis of disability.