Territory Sales Manager; Richmond, VA

Job Summary

Territory Sales Manager is responsible for leading business development and acquisition activities to drive sales within the assigned territory, focusing on Ormco products and solutions portfolio. They build relationships with orthodontists and their professional and clinical teams, creating total value for the account relationship.

• The Territory Sales Manager sells Ormco products and solutions to meet and exceed assigned quotas and goals.
• Primary goal is to win, expand, and retain Ormco business within each assigned account.
• Utilizes a consultative sales approach to build trust and relationships with the customer, influencing the business relationship with the orthodontist and staff.
• Utilizes an educational approach to influence doctors and staff to purchase and utilize Ormco’s digital product portfolio.
• Creates and utilizes sales and educational strategies, aids, and approaches to increase customer utilization and educational activity in their territory.
• Influences doctor and staff to purchase and commit to using Ormco and AOA products.
• Meets with assigned group of orthodontists and orthodontic staff consistently to promote products and services, share new product information, and receive feedback on the company’s products and services.
• Learns and understands the customer’s clinical and business practices, patient treatment philosophy, and overall care philosophy.
• Responsible for complete territory analysis and planning to ensure revenue goals are achieved, including block plan organization, management of aging receivables, and budget compliance.
• Travels throughout assigned territory and organizes customer meetings with established and new accounts, discovering and qualifying customer needs and expectations.
• Provides timely response and resolution to customers’ requests such as product questions, quotations, pricing, terms and conditions, educational opportunities, and marketing needs.
• Establishes and manages customers’ expectations of delivery timelines for quoted products and solutions.
• The Territory Sales Manager is the main communication conduit to each customer.
• Meets with customers to define product/service needs and specifications, continuously working to monitor product performance and needs.
• Proficiently uses sales tools, collateral, and marketing materials to best position the most suitable Ormco solution for the account needs.
• Lead translator of technical product information, clinical value, and efficiency gains via Ormco solutions to customers.
• Maintains up-to-date and accurate sales records via Ormco designated Customer Relationship Management tool(s), interfaces with marketing to quantify needs and provide intelligence to management on competitive products and company product enhancements.
• Reviews and reports complaints received from customers and recommends corrective action to the Regional Sales Manager and/or Marketing Manager through established reporting guidelines.
• Be aware and knowledgeable of new products in the market.
• Demonstrate thorough knowledge of all Ormco solutions – include value proposition and content to substantiate the value proposition for your customers’ specific needs.
• Consistently work to improve personal knowledge and sales skills to add greater value to all Ormco customers, potential customers, the Territory Sales Manager’s team, and to Ormco.
• Maintain necessary reporting documents, including forecasts, pipeline, market, competitor, and strategic initiatives reports that provide adherence to Ormco leadership and Regional Management leadership requirements.
• Responsible for all expense reporting and is compliant with all Ormco and Envista expense policies.
• Understands and supports the company’s sales policies and procedures to provide proper and effective treatment to all the company’s customers.
• Follows corporate policies regarding customer entertainment and customer relations.
• Other duties may be assigned as needed to duties not listed here. Any special instructions required will be issued at the time of assignment.

• Geography covers all of Virginia (except Metro DC).
• The ideal candidate will live in Richmond,…