Customer Success Rep

About Lamb Weston

Lamb Weston is a leading manufacturer that inspires and brings people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in more than 100 countries worldwide.

Title:

Customer Success Rep 1

Location:

Statewide Multi Use, VA
Job

Requisition ‑271219
Time Type:
Full time

Lamb Weston's Customer Success team owns the team selling approach across the customer lifecycle. In this role, you are the owner of small account management and the first point of contact for leads. You will partner with Sales, Marketing, and Distribution to support the broader organization end to end, ensuring alignment, execution, and a consistent customer experience across the organization.

• Generate, vet, and qualify digital, distributor, and inbound leads; serve as the first point of contact and capture critical customer information.
• Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales.
• Maintain accurate customer and operator data in Salesforce.
• Drive retention through proactive engagement, post‑sale loyalty tactics, and win‑back efforts.
• Identify early churn risks and represent the voice of the customer to improve the end‑to‑end customer experience.

• Support Sales with pre‑call preparation, insights, presentations, pricing guidance, samples, and menu inspiration.
• Partner with Marketing on campaigns, field‑ready materials, and innovation launches with follow‑up.
• Act as a connector across teams to drive alignment and solution‑focused execution.

• Support distributor and operator partnerships through collaboration, training, and education.
• Enable growth through promotions, innovation support, insights, and operational coordination.
• Provide food show support when needed to help drive engagement and execution.

Bachelor’s degree in business, Marketing, or a related field preferred.

• 1–2 years of related sales or customer‑facing experience in the food service industry.
• Technical
  
  Skills:
  
  Understanding of Microsoft Office Suite, CRM platforms, and Canva; comfortable learning and using new technologies.
• Communication
  
  Skills:
  
  Strong written and verbal communication skills, ability to influence and negotiate; fluency in English required, bilingual or multilingual skills a plus.
• Business Acumen:
  Demonstrated business and financial management skills with a strategic, results‑oriented mindset.
• Customer Focus:
  Proven customer‑centric approach with a strong focus on delivering an exceptional customer experience.
• Travel: up to 15% (local with occasional overnight).

• Health Insurance Benefits – Medical, Dental, Vision.
• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts.
• Well‑being programs including company‑wide events and a wellness incentive program.
• Paid Time Off.
• Financial Wellness – Industry‑leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock Purchase Program, and Health Savings Accounts, Life and Accident insurance.
• Family‑Friendly Employee events.
• Employee Assistance Program services – mental health and other concierge‑type services.

Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.

Anticipated Close Date: 09/08/2026

In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. The range provided is an estimate and may vary based on job duties, experience and other factors. Pay Rate or Range: $64,370.00 – $96,540.00.

Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law.