Customer Success Rep

Job Description Summary

Lamb Weston's Customer Success team owns the team selling approach across the customer lifecycle. In this role, you are the owner of small account management and the first point of contact for leads. You will partner with Sales, Marketing, and Distribution to support the broader organization end to end. This role helps ensure alignment, execution, and consistent customer experience across the organization.

This role is for someone who exhibits high change agility by effectively adapting to evolving processes, tools, and priorities.

• Generate, vet, and qualify digital, distributor, and inbound leads; serve as the first point of contact and capture critical customer information.
• Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales.
• Maintain accurate customer and operator data in Salesforce.
• Drive retention through proactive engagement, post‑sale loyalty tactics, and win‑back efforts.
• Identify early churn risks and represent the voice of the customer to improve the end‑to‑end customer experience.

• Support Sales with pre‑call preparation, insights, presentations, pricing guidance, samples, and menu inspiration.
• Partner with Marketing on campaigns, field‑ready materials, and innovation launches with follow‑up.
• Act as a connector across teams to drive alignment and solution‑focused execution.

• Support distributor and operator partnerships through collaboration, training, and education.
• Enable growth through promotions, innovation support, insights, and operational coordination.
• Provide food show support when needed to help drive engagement and execution.

• Bachelor’s degree in business, Marketing, or a related field preferred.

• 1-2 years of related sales or customer facing experience in the food service industry.
• Technical
  
  Skills:
  
  Understanding of Microsoft Office Suite, CRM platforms and Canva; comfortable learning and using new technologies.
• Communication
  
  Skills:
  
  Strong written and verbal communication skills with the ability to influence and negotiate; fluency in English required, bilingual or multilingual skills a plus.
• Business Acumen:
  Demonstrated business and financial management skills with a strategic, results‑oriented mindset.
• Customer Focus:
  Proven customer‑centric approach with a strong focus on delivering an exceptional customer experience.
• Travel is up to 15% (local with occasional overnight).

Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include:

• Health Insurance Benefits - Medical, Dental, Vision
• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
• Well‑being programs including company wide events and a wellness incentive program
• Paid Time Off
• Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
• Family-Friendly Employee events
• Employee Assistance Program services – mental health and other concierge type services

Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.

In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate's work location could also impact the actual compensation being outside of the range to reflect local cost of labor.

Pay Rate or Range: $64,370.00 - $96,540.00

Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law