International Operations & Recruitment Specialist - Global Education Office

The Global Education Office at Virginia Commonwealth University (VCU) has an exciting opportunity for two dynamic International Operations & Recruitment Specialists to join a collaborative team dedicated to expanding VCU's global reach and supporting the success of students from around the world.

The International Operations & Recruitment Specialist is responsible for the operational execution of Virginia Commonwealth University’s international enrollment goals within an assigned geographic territory. This position focuses on the downstream pipeline: executing pre‑determined recruitment strategies, managing critical external stakeholder networks, tracking applications, and deploying tactical yield initiatives to transition admitted students to campus.

This role serves as the primary operational engine and relationship manager for existing global accounts, such as certified international recruitment agencies, in‑country enrollment partners, and sponsored student organizations, while maintaining data integrity across core institutional platforms.

• Territory Funnel & Account Management: Serve as the primary, year‑round operational contact for pre‑established international recruitment networks, in‑country enrollment partners, and sponsored student organizations (e.g., foreign embassies, cultural missions) within the assigned territories.
• Direct Recruitment & Travel Execution: Plan and conduct approximately 30% domestic and international travel annually to execute pre‑determined recruitment playbooks, representing VCU at select international high schools, U.S. community colleges, university fairs, and partner events.
• Relationship Maintenance: Maintain and document consistent, high‑touch communication protocols with existing external stakeholders and partners to support long‑term pipelines; facilitate communication hand‑offs when campus executive or faculty intervention is required.
• Application Nurturing & Tracking: Actively track prospective student records through the application lifecycle within Slate. Conduct proactive outreach to applicants to resolve missing requirements, answer inquiries, and expedite the application‑completion process.
• Yield & Onboarding Execution: Implement collaborative, high‑touch territory yield campaigns (including webinars, digital touchpoints, and follow‑up streams) to convert admitted applicants into deposited, registered students, partnering closely with internal VCU units such as Immigration Services, International Student Support, and academic departments.
• Data Integration & CRM Management: Maintain flawless data entry and records management for international prospects, applicants, and agency partners across Slate and Terra Dotta, ensuring precise tracking of partner‑referred pipelines and sponsored student documentation.
• Orientation & Transition Liaison: Collaborate with campus partners to support the seamless arrival and onboarding of incoming international cohorts, serving as a primary point of contact for the territory’s students through their initial transition and orientation.
• Inclusive Excellence: Demonstrate and foster an environment of respect, professionalism, and civility when working with a diverse population of international students, global sponsors, faculty, and staff from all backgrounds.

• Education: Bachelor’s degree from an accredited institution or equivalent experience in a related field.
• Experience: Minimum of 2–3 years of professional experience in higher education admissions, international student services, global relations, or corporate client/account management.
• Systems Proficiency: Demonstrated operational hands‑on experience and proficiency utilizing CRM/database software, specifically Slate and/or Terra Dotta (or equivalent enterprise enrollment management platforms), with a proven track record of maintaining data entry integrity.
• Communication & Interpersonal
  
  Skills:
  
  Exceptional intercultural communication and customer service skills, with the ability to maintain strong, professional relationships with diverse international audiences, embassy sponsors, and…