Optical Sales Associate

Optical Sales Associate

The Virginia Eye Institute (VEI) is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area. We are searching for a full-time optical sales associate to join our busy practice.

Job Purpose

Greets and welcomes patients in a friendly manner as soon as they arrive in optical locations. Provides prompt, courteous service to patients either on the phone or in person. Ensures high quality customer service

Duties and Responsibilities

• Ensures a smooth flow of customers through the store by:
• Processing patient's paperwork.
• Answers, screens, and forwards incoming phone calls in accordance with NVI protocol.
• Provides a good first impression by answering the phone promptly within 3 rings.
• Processes and understands managed care plans.
• Obtains and documents information from the insurance company as needed.
• Provides customers basic and accurate information
• Participates in regularly scheduled mandatory communication meetings in order to keep informed of changes in corporate policies and initiatives.
• Responsible for nightly financial closings and bank deposits.
• Other duties as assigned