Business Development Representative

Job Responsibilities:

Engaging in all training directed by the BDC Manager Follow the BDC scripts and guidelines on all inbound and outbound calls

Ensuring that all calls presented are answered promptly and professional

Developing proficiency with all features of the BDC CRM Software and associated products

Ensuring that all information entered into BDC systems is consistent and accurate

Maintaining knowledge of coupons, direct mail pieces, all sales advertising, and inventory throughout the company and its OEMsMaintain current knowledge of schedules of personnel throughout the dealerships

Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures

Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals as communicated by the BDC Manager Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up, and Task list calls) are made in a timely and effective manner

Consistently meet the daily guidelines set for a number of set appointments, appointment shows, and outbound calls

Maintain the essential communication link between the client and the dealership

Ensure that all communications to and from the client and to and from the sales department are passed on effectively and quickly

Job Qualifications:

Proficient in Microsoft Office and Google Docs Dealership and call center experience preferred

Willing to engage in ongoing training

Ability to read and comprehend instructions and information.

Skilled at building positive relationships over the phone or via email

Professional personal appearance.

Excellent communication skills.

Must possess strong organizational skills, time management skills, and the ability to multitask

Demonstrates the ability to interact effectively with dealer personnel at all levels

Maintains a professional code of conduct at all times.

Perform other duties as assigned
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