Associate Director, Audience Generation Partner Success

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Associate Director, Audience Generation Partner Success

At EAB , our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in‑class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards .

Associate Director, Audience Generation Partner Success

Combined under the Audience Generation pillar of EAB’s Enroll
360 suite of Products and Solutions, the Audience Generation Partner Success Team is responsible for managing the relationships and growth of the combined Products partner base of nearly 1,000 colleges and universities across North America. Partner Success Managers (PSMs) work directly with senior enrollment executives and leaders to manage the commercial and service delivery aspects of an assigned set of accounts, managing contract renewals, upgrades, and cross-product sales, while providing strategic oversight of product delivery.

This hire may be based in Richmond, VA, or Washington, D.C.

Primary Responsibilities:

Commercial Responsibilities:

• Foster relationships with key decision makers and main points of contact at assigned pool of partner institutions and proactively manage these relationships throughout the year to maximize the value and reach of Enroll
  360 Products
• Set and manage strategic communication and engagement plan for partner calls and meetings across enrollment cycle to monitor enrollment trends, facilitate performance tracking of product(s), and identify opportunities for product expansion
• Develop and manage product growth and expansion strategy across assigned pool of accounts, including management of qualified leads from marketing and other commercial teams
• Create and manage renewal and upgrade contracting process, from proposal creation to partner execution, while maintaining EAB contract standards (price adherence, term length, etc.) and hitting overall revenue targets
• Develop an understanding of budgeting and contract approval processes at partner institutions in order to accurately track and project revenue
• Participate in regular revenue tracking meetings with manager and senior leadership to communicate growth opportunities, renewal risks, and cohort trends, and generate plan / strategy for how to achieve revenue goals across the assigned pool of accounts
• Synthesize and communicate partner challenges, interests, and ‘hot topics’ to manager and broader team on regular basis to support product development and improvement strategy
• Understand partner’s strategic enrollment goals and coordinate with Enroll
  360 and other EAB sales leaders to cultivate sales leads and opportunities

Service…