Customer Account Manager

Bastion point Technology is a rapidly growing Managed Service Provider (MSP) delivering modern IT solutions to businesses throughout the Richmond, VA area. We pride ourselves on a collaborative, fast-paced, and supportive environment where team members are encouraged to grow professionally and build long-term careers in IT.

If you're looking for a role where you can work across diverse technologies and client environments while being part of a tight knit, forward-thinking team, this could be the perfect next step. This is an on-site role based in Richmond, VA.

• Annual salary of $60-65K
• Health insurance, PTO, and retirement plan
• Access to an on-site gym, sauna, and gaming room
• Friendly, people-focused leadership and strong technical mentorship
• A fast-paced environment with real opportunities for career growth and advancement

• Serve as a primary relationship contact for assigned Bastion point customers. Build strong relationships with business owners, executives, office managers, and other key customer contacts. Learn each customer's business, industry, technology environment, priorities, and challenges.
• Conduct customer check-ins and onsite visits.
• Advocate for customers internally while representing Bastion point professionally and consistently.
• Schedule, prepare, and conduct Quarterly Business Reviews (QBRs).
• Organize technical information and recommendations into clear presentations that business leaders can understand.
• Work with Bastion point's technical teams to develop recommendations for customers.
• Maintain customer profiles, contacts, business information, meeting notes, and account history.

• 2+ years of experience in account management, customer success, client services, relationship management, or a similar customer-facing role.
• Experience working in an MSP, technology company, professional services organization, or B2B environment is preferred.
• Comfortable presenting to individuals and groups in person and through virtual meeting platforms such as Microsoft Teams or Zoom.
• Experience creating, editing, and maintaining professional presentations and slide decks.
• Ability to organize large amounts of information into clear, usable documentation.
• Ability to manage multiple customer relationships and priorities simultaneously.
• Ability to have difficult conversations professionally when necessary.
• Ability to translate technical conversations into understandable business language.
• Strong problem-solving skills and good judgment.
• Comfortable learning new technology, systems, and processes.
• Experience with CRM, PSA, ticketing, or account-management platforms is helpful.