NavigateEnrollment Success, Senior Associate

Make a difference in a sector that matters to us all

EAB is a special place to work. You'll find motivated employees, growth opportunities, and a deep commitment to our partners. We pride ourselves on hiring the best people—not just for the job, but for the firm and the future of education.

At EAB , our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards .

The Senior Associate, Enrollment Success plays a critical role in helping EAB’s partners maximize the value and impact of Navigate
360 Enrollment Success technology, strategy, and services. This role combines deep product expertise, strategic advising, adoption strategy, and operational leadership to help institutions effectively leverage Navigate
360 Enrollment Success capabilities to advance their enrollment goals.

This individual will work directly with partners and serve as a trusted Enrollment Success resource for Strategic Leaders and cross-functional teams, translating product capabilities, utilization data, and partner insights into actionable strategies. The role will provide targeted one-to-one support and escalation management, while also helping to build scalable approaches to Partner Success by identifying trends across the partner base, strengthening product adoption, standardizing processes, and developing resources and programming that improve partner outcomes.

This position is ideal for a highly consultative and analytically minded professional who enjoys becoming an expert in complex technology, translating insights into strategy, and building scalable solutions that improve both partner outcomes and internal effectiveness. They will join or lead partner conversations when focused Enrollment Success expertise is needed, identify and address under utilization, translate institutional strategy into concrete platform use, and coordinate resolution of complex or high-risk issues.

This position may be based in Washington D.C.;
Richmond, VA; or is open to remote employment within the continental United States (with a preference for East Coast or willingness to work East Coast hours).

• Develop deep functional and technical expertise across EAB’s Navigate
  360 Enrollment Success technology and capabilities.
• Serve as a trusted resource to Strategic Leaders and internal stakeholders, providing product guidance, implementation best practices, and strategic recommendations.
• Own and deliver targeted one-to-one Enrollment Success support for assigned or priority partners, including joining and leading partner meetings, translating institutional enrollment priorities into effective use of Enrollment Success, and driving clear follow-through on agreed actions.
• Build internal knowledge frameworks and accountability rhythms that strengthen team expertise and confidence.

• Partner with cross-functional teams…