Account Manager - Richmond, VA

Description

Armorock is a market leader of precast polymer concrete structures for the wastewater industry. Our mission is to drive the future of sustainable infrastructure with high-quality, innovative solutions that create lasting value. We are dedicated to exceeding customer expectations and fostering a collaborative, rewarding work environment through our QUESST core values:
Quality, Unified, Efficient, Safe, Sustainable, Transparent.

The purpose of the Account Manager role at Armorock is to serve as the primary liaison between customers and internal departments, ensuring a seamless, accurate, and timely experience throughout the sales and order lifecycle. This role is critical in identifying project opportunities, delivering tailored quoting solutions, managing submittals and releases, and upholding Armorock’s commitment to exceptional service and communication. Through deep product knowledge, process ownership, and cross-functional collaboration, the Account Manager plays a key role in driving customer satisfaction and long‑term business growth.

• Provide Sales Manager support at trade shows, customer visits, job site visits as needed. This is a secondary service and should not take away from the key responsibility of providing immediate service to our customers.

• Log all Daily Activities that are critical to “Build” of the territory. Key Conversations with Accounts, emails, tasks, Phone Calls
• Build and Maintain Account Pages for:
  Municipalities/Water Authorities, Engineering Firms, Contractors. Each should list Key personnel with
• Manage Opportunity Pipeline:
  Status update, Conversations, etc.
• Build Task Pipeline

• Provide feedback to Sales Managers weekly for customer issues/ improvements required to meet our customer service commitment
• Provide Quarterly Updates to Armorock Management on “improvements” needed to improve the customer experience.

• Participate (minimum one per week) in the Operations Daily Huddle for Plants that produce their product. Allows for account managers to understand
• Discuss (verbally) upcoming releases weekly with Project Manager who is assigned the territory. Project Managers should in‑turn provide current project in production updates to and discuss corresponding issues/wins
• Participate and add Value in Organizations Weekly Meeting
• Participate in Armorock Committee’s that allow for Sales Managers to be engrained in the business.

• Analytical Thinking:
  Uses data to identify problems, trends,…