On Call Monitoring Officer – GSOC

Job Description Garda World Security Services is Now Hiring a GSOC On Call Monitoring Officer!

Ready to suit up as a GSOC On Call Monitoring Officer?

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As a On Call Response Officer, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc.
What’s in it for you:

• Site
  
  Location:
  
  Richmond, VA
• Set schedule:
  Full-Time 40 Hours A Week, Days & Shifts are TBA currently
• Competitive hourly wage of $27.00/Hour (Daily Pay is available for Garda World employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at Garda World
• Uniform provided at no cost

ESSENTIAL

JOB DUTIES AND RESPONSIBILITIES:

Those duties necessary to meet the minimum requirements of the position.
Other duties may be assigned

• SRO’s will be assigned to train at 3 locations extending across the Greater Richmond area.
• Shifts of 8 – 12 hours
• Must be able to accept last-minute assignments due to call-offs or No Call No Shows
• Handle calls for service; intake of media and emergency calls
• Complete daily reporting; incident Report input and approval
• Notification elevation, upon approval; mass notification/Everbridge
• Conduct travel security reviews
• Red Tag/Hot Works reporting
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

BASIC QUALIFICATIONS:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Formal Education, Licenses, and Certifications

Required:

• Must pass a skills-based assessment called “Criticall”, which is administered after successful completion of the interview process.
• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Type and Length of Specific Experience

Required:

• Work experience must include of the following:

• Demonstrated analytic and critical thinking skills and ability to prepare reports

• Ability to use logic and reasoning to reach conclusions and approaches to problem solving

• Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)

• Ability to communicate effectively with IT and Security Systems professionals

• Demonstrated ability to operate radio, telephone equipment and/or console monitors

• Ability to adapt in a dynamic work environment while possibly working under pressure

Knowledge and

Skills Required:

• Proficient computer skills including Microsoft Office applications
• Ability to prioritize workload based on urgency
• Effective oral and written communication
• Planning and organizing
• Proficiency with Microsoft Office Applications
• Problem solving
• Active listening
• Assess and evaluate situations effectively
• Synthesize facts, concepts, principles
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate…