Senior Manager, Global Security Operations & Access Control - CoStar Group - Richmond, VA

Senior Manager, Global Security Operations & Access Control

Richmond, VA

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. We are on a mission to digitize the world’s real estate and empower people to discover properties, insights, and connections that improve their businesses and lives.

The Senior Manager will lead a global multi‑functional team at the Richmond Corporate Campus, reporting to the Director of Corporate Security & Safety Operations. The role is critical for ensuring the safety and security of employees, facilities, and assets worldwide, overseeing the Global Security Operations Center (GSOC) while conducting risk assessments, incident response, crisis management, and access control.

• Inspire and manage a skilled team, fostering a culture of excellence and professional development.
• Develop and implement the GSOC’s strategic vision in alignment with the company’s global security strategy.
• Ensure 24/7 GSOC operations focused on threat detection, incident response, and overall readiness.
• Establish and enforce comprehensive security protocols, integrating the latest global security trends.
• Oversee the implementation of advanced security technologies for proactive threat management.
• Develop and refine crisis management plans for effective handling of critical incidents.
• Conduct ongoing risk assessments and devise strategies to mitigate emerging threats.
• Collaborate with regional security teams, vendors, and law enforcement to ensure coordinated incident responses.
• Implement and assess comprehensive security programs to meet industry standards.
• Mentor and train GSOC staff to uphold high standards in security operations.
• Provide detailed reports and insights to senior management and clients.
• Oversee daily security operations, including access control, surveillance systems, and incident response.
• Manage security personnel (internal and contractors), providing guidance, training, and performance evaluations.
• Supervise guard services for all security operations centers.
• Develop and enforce security policies and procedures to protect personnel, assets, and facilities.
• Conduct regular security assessments and vulnerability analyses to identify and address security gaps.
• Work with internal and external stakeholders to ensure compliance with regulations and industry best practices.
• Coordinate investigations into security incidents, theft, fraud, and breaches of security.
• Maintain relationships with law enforcement agencies for enhanced security capabilities and intelligence sharing.
• Respond to security incidents and emergencies, taking appropriate actions and documenting incidents as necessary.
• Partner with business units to maintain security measures for business continuity and disaster recovery.
• Work with IT, HR, Legal, and Facilities to align security objectives with organizational initiatives.
• Conduct regular audits of security controls and processes to ensure compliance and effectiveness.
• Assist in developing and implementing security awareness training programs for employees.
• Support the development and implementation of security technologies and systems.
• Stay updated on trends, technologies, and regulations in security operations.
• Work flexible hours and be available on call 24/7 as situations warrant.
• Perform other duties as assigned.

• Bachelor’s degree required from an accredited, not‑for‑profit, in‑person college/university.
• 7‑10 years of experience in security operations, particularly in managing a GSOC and Access Control.
• Proven leadership and strategic planning experience.
• In‑depth knowledge of security technologies and best practices.
• Exceptional problem‑solving skills and decision‑making abilities under pressure.
• Strong communication and interpersonal skills.

• Advanced degrees and certifications (e.g., CPP, PSP) preferred.
• Experience in GSOC and crisis management training.
• Background in intelligence, military, law enforcement, or corporate security.
• Proficiency in security management software and incident reporting tools.
• Familiarity with open‑source…