Security Dispatch Officer - Evenings

GSOC Dispatch Specialist

Garda World Security Services is now hiring a GSOC Dispatch Specialist! This position has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team.

Selectee must be able to work various shifts to include weekends and holidays.

What's in it for you:

• Site
  
  Location:
  
  Richmond, VA
• Set schedule: 2:00pm - 10:00pm, 2nd Shift Evening
• Competitive hourly wage (Daily Pay is available for Garda World employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at Garda World
• Uniform provided at no cost

Essential job duties and responsibilities:
Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

• Alarm Monitoring
• CCTV Monitoring
• Camera Surveys
• Answering phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications
• Radio and Call logging
• Operations support; routing of call information to the appropriate units for handling.
• Ensure timely and effective response to incidents, alarms, notifications, calls and other activities related to the Security Operations Center and its role as a central alarm monitoring station.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems.
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures.
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.)
• Other duties as assigned.

Basic qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Formal Education, Licenses, and Certifications

Required:

• Must possess a high school diploma or equivalent
• Must be able to pass any State-required training or other qualifications for licensing
• Pre offer, must successfully complete a Pre-test Assessment that demonstrates the following:
• Ability to multi-task
• Advanced decision making
• Active listening
• Effective communications skills
• Call management/etiquette
• Sentence clarity/spelling
• Quickly Access Situations (5
  
  Ws)
• Verbal/reading comprehension
• Problem solving
• Memory recall
• Interpersonal skills
• Attention to detail

Type and Length of Specific Experience

Required:

• Demonstrated analytic and critical thinking skills and ability to prepare reports
• Ability to use logic and reasoning to reach conclusions and approaches to problem solving
• Demonstrated level of competency with advance computer systems
• Proficient computer skills including Microsoft Office applications
• Ability to communicate effectively with IT and Security Systems professionals
• Demonstrated ability to operate radio, telephone equipment and/or console monitors
• Ability to adapt in a dynamic work environment while possibly working under pressure

Knowledge and

Skills Required:

• Effective oral and written communication
• Planning and organizing
• Proficiency with Microsoft Office Applications
• Problem solving
• Active listening
• Assess and evaluate situations effectively
• Synthesize facts, concepts, principles
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly and accurately
• Advanced Creativity
• Multi-tasking
• Setting and achieving goals
• Logical/linear thinking
• Attention to detail
• Choosing from/among alternatives

Other related attributes that would enhance hiring consideration:

• Associate degree or higher in Criminal Justice, Communications or related field
• Professional training and/or education in one or more of the following:
• Customer service
• Dispatch operations
• Security and/or emergency services
• Documented experience and competency in the following Security Software Systems:
• Access Control/ (Pro Watch a plus)
• Alarm Receiving Automation software (Onyx Works a plus)
• Incident Management and computer assisted dispatch…