Fire & Security Service Technician

Responsibilities

• Respond to service calls and diagnose issues with fire alarm and life safety systems
• Perform troubleshooting, repair, programming, and system testing
• Service and maintain systems from multiple manufacturers (including Simplex Grinnell)
• Read and interpret blueprints, schematics, and technical documentation
• Communicate professionally with customers to identify issues and provide solutions
• Complete service documentation using mobile devices and customer systems
• Participate in on-call rotation and respond to after-hours service needs as required
• Maintain inventory and ensure readiness of tools and equipment
• Identify system improvements and recommend upgrades or solutions (upselling opportunities)
• Support, mentor, and collaborate with team members when needed

• 3–5+ years of experience in fire alarm and life safety systems
• Low voltage systems (access control, intrusion, or related)
• Strong troubleshooting and technical diagnostic skills
• Ability to read and interpret blueprints, diagrams, and specifications
• Working knowledge of test equipment (multimeter, analyzers, etc.)
• Strong communication and customer service skills
• Valid driver’s license with acceptable driving record
• Ability to perform physical tasks (lifting 50–70 lbs, climbing ladders, working in confined spaces)
• Willingness to work flexible hours, including weekends and on-call rotation
• Ability to follow safety procedures and company guidelines

• NICET Level II certification (or actively pursuing)
• Technical training or certification in electronics or fire systems
• Experience with CCTV, IP networks, and integrated security systems
• Prior experience with system programming and commissioning

Salary Range: $26.00 - $34.00 per hour (based on experience, skills, and qualifications)

• Competitive hourly pay + Sign-On Bonus
• Paid training and continuous development opportunities
• Company vehicle (field-based role)
• Career advancement within a global organization
• Referral bonus programs
• Comprehensive benefits package including medical, dental, vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) with company match
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• Wellness programs and more

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.