Building Automation Senior Service Specialist

Building Automation Senior Service Specialist

Job
Posted: 11-Jun-2026
Organization:
Smart Infrastructure

Location:

Richmond, VA, United States of America

This role supports our Richmond, VA branch location, which serves customers throughout the greater Richmond, VA area.

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards; coordinate with contractors on job sites and maintain tools and test equipment
• Support after hours during on‑call rotation, respond to service calls (emergency and on‑site) as assigned and perform repairs on all automation system types
• Complete service ticket documentation per the policy and maintain preventive maintenance schedules
• Maintain accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Identify and report system discrepancies, suggest system upgrade opportunities, and assist in pricing of repairs and upgrades to existing agreements; perform system checkout and startup on projects
• Participate in job site final walk‑through and/or final completion for systems‑to‑service turnover on assigned jobs; perform other duties as assigned
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues
• Work overtime as needed (compressed schedule may require extended hours)
• Work rotational on‑call and/or minimal overnight travel
• Use Siemens technology and devices, work remotely, identify and quote deficiency repairs, and manage deadlines

• Electro‑mechanical experience (either in a previous role or through education) and user PC/software skill
• 3+ years of experience performing preventive maintenance and diagnostics of automation systems
• 2 years experience with Tridium
• Demonstrated on‑the‑job experience with open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
• Engineering concepts, programming, job start‑up and checkout, and troubleshooting
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment; working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Must be able to use hand tools, laptop, email, smartphone, and tablet and be able to carry and move equipment and tools weighing up to 75 pounds unassisted
• Experience with Microsoft Office (Word, Excel, and Outlook)
• Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

• High school diploma or state‑recognized GED
• Experience installing and servicing electronic control or HVAC equipment; 1+ year
• Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
• Engineering and programming (PLC or BMS) background

Pay range: $57,120 - $97,920 annually. The actual wage offered may vary based on budget, candidate experience, knowledge, skills, qualifications, and premium geographic location.

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an…