Field Service Technician

Field Service Technician

Location:

Richmond, VA

Job Type: Hourly Consultant

Hours:

8 am to 5 pm, M-F

Pay: $26.44/hr

This role does require driving your own personal vehicle to different locations across the city to fix devices. Must have a valid Driver's license and no more than one moving violation in the past three years. Mileage is reimbursed.

Essential Functions:

• Provide onsite technical support and outstanding customer service for assigned equipment and clients.
• Diagnose, troubleshoot, repair, and maintain multifunction devices (MFDs), copiers, printers, and related equipment.
• Respond to service calls and resolve issues in accordance with customer SLA requirements.
• Use electro-mechanical troubleshooting skills, multimeters, and electrical schematics to diagnose equipment issues.
• Maintain equipment, production, and supply inventories for assigned sites.
• Communicate equipment status, availability, and service updates to onsite customers.
• Provide basic customer training on equipment functionality as needed.
• Escalate issues to additional technical resources when required.
• Travel throughout the Richmond area to support customer sites and service calls.
• Follow all safety procedures when working with electrical and mechanical components.

Skills:

• Strong customer service and communication skills.
• Knowledge of MFDs, copiers, printers, and related office equipment.
• Electro-mechanical troubleshooting skills.
• Ability to use a multimeter and read electrical schematics.
• Strong multitasking, organization, time management, and problem-solving skills.
• Dependable, punctual, and able to work independently.
• Valid driver's license, appropriate insurance coverage, and clean driving history.
• Ability to lift up to 50 pounds and perform frequent walking, standing, bending, squatting, and driving.

Experience:

• Experience repairing or servicing MFDs, copiers, printers, or similar electro-mechanical equipment preferred.
• Relevant experience may include HVAC, cable/internet technician, electrician, automotive mechanic, equipment repair, military, or other technical service roles.
• Ability to independently complete service calls and meet customer service expectations.

Education:

• High school diploma or equivalent required.
• Technical, electrical, mechanical, or vocational training is a plus.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.