Field Service Technician

The Field Service Technician (FST) is responsible for providing high-quality installation, commissioning, troubleshooting, and maintenance support across JBT Marel's diverse portfolio of food processing equipment – including freezing, cooking, marination, linking, and end-of-line systems. This position combines mechanical, electrical, pneumatic, and automation disciplines in a fast-paced, customer-facing environment. The FST plays a key role in ensuring customer satisfaction through technical excellence, clear communication, and adherence to safety and quality standards.

Field Service Technicians are hands-on problem solvers and brand ambassadors, capable of working independently while collaborating closely with engineering, project management, sales, and service leadership. Travel is extensive (up to 80-90%) throughout North America, supporting business and customer needs alike.

• FIELD SERVICE EXECUTION – 65%
  • Install, commission, and test complex food processing equipment across multiple technologies and product lines
  • Diagnose and resolve mechanical, electrical, and control-related issues using schematics, diagnostic tools, and PLC/HMI interfaces
  • Conduct preventative maintenance and equipment audits to minimize downtime and maximize performance
  • Lead or assist with equipment upgrades, retrofits, rebuilds, and performance optimization
  • Complete detailed service reports, documentation, and expense submissions accurately and promptly
  • Ensure all work is performed safely and in compliance with site and company safety standards
• CUSTOMER SUPPORT & COMMUNICATION – 25%
  • Serve as the primary point of contact on site, always ensuring professional representation of JBT Marel
  • Communicate findings, corrective actions, and recommendations clearly with both customer and internal stakeholders
  • Provide operator and maintenance training, ensuring customers can safely and effectively run their equipment
  • Identify and relay potential parts, upgrade, or service opportunities to Sales and/or Service Management teams
  • Support warranty evaluations, failure analysis, and product performance feedback to internal teams
• CONTINUOUS IMPROVEMENT & COLLABORATION – 10%
  • Provide structured feedback to Engineering and Product Management regarding product performance, reliability, and serviceability
  • Participate in ongoing training to expand technical capability across multiple product lines and technologies
  • Support mentoring and cross-training initiatives within the PF Service Organization
  • Contribute to a culture of teamwork, innovation, and technical excellence

• Strong mechanical and electrical aptitude with working knowledge of generalized machine automation, pneumatics, and control systems
• Proficiency in reading and interpreting engineering drawings, wiring diagrams, and PLC logic
• Excellent troubleshooting and analytical skills
• Strong communication and customer-service mindset with professional on-site presence
• Ability to manage multiple assignments, prioritise effectively, and perform under pressure
• Computer literacy:
  Microsoft Office Suite, diagnostic software, and CRM/service reporting tools

• Associates degree in a technical field (mechanical, electrical, or industrial engineering technology) or equivalent hands‑on experience
• Minimum 2+ years of field service, maintenance, or installation experience (food processing or industrial automation preferred)
• Experience with PLCs, VFDs, servos, and automated control systems a plus
• Must hold a valid driver's license and passport (or ability to obtain) for travel
• Ability to lift up to 50lbs and work in hot/cold/wet environments, and climb or maneuver on elevated platforms or in confined spaces

Extensive travel required – typically…