Plan Program Manager

The City of Richmond, Office of Community Wealth Building, is seeking a People Plan Program Manager to lead program operations supporting residents of RRHA through the public housing relocation process by overseeing intensive case management, coordination of community partners, and collaboration with community residents to ensure successful housing transition outcomes. This role serves as a trusted point of contact for City agencies, community partners, and residents as they move from public housing to permanent housing options, ensuring compliance with housing authority requirements while centering resident dignity, choice, and stability.

The candidate works closely with residents, RRHA, service providers, landlords, and internal City partners to reduce barriers throughout the housing transition, develop a coordinated system of partners, strengthen case management programming, and promote long-term housing stability during and after relocation.

The salary range for this position is $80,000 - $95,000

• Oversee the people plan case management program supporting residents through housing transition that seeks to support residents through all phases of housing transition, including eligibility verification, application completion, documentation gathering, and housing approval.
• Ensure individual assessments are conducted to identify barriers to housing approval (e.g., credit issues, criminal background, income verification, documentation gaps).
• Ensure development of individualized housing transition plans that reflect resident needs, preferences, and readiness.
• Oversee the program that assists residents with completing and submitting housing applications, vouchers, certifications, and required documentation.
• Coordinate with housing authority staff to monitor application status and resolve outstanding issues.
• Support residents in understanding housing requirements, timelines, and expectations.
• Track case management program output, outcomes, and program evaluation to ensure effectiveness of supporting residents through transition.

• Collaborate with housing navigators, case managers, social service providers, legal aid, and employment partners to address barriers impacting housing eligibility.
• Build and maintain relationships with landlords, property managers, and housing providers to expand placement options.
• Coordinate warm handoffs to supportive services such as employment, benefits, financial counseling, and behavioral health resources.

• Advocate in coordination with residents to ensure fair consideration and transparent decision making during the housing approval process.
• Facilitate resident meetings, workshops, and information sessions related to relocation, housing rights, and housing readiness.
• Provide trauma-informed, culturally responsive support during what may be a highly stressful transition period.

• Monitor program performance metrics including application completion rates, approval outcomes, and successful relocations.
• Prepare reports and briefings for leadership on progress, barriers, and emerging resident needs.

• Identify systemic challenges in the relocation and housing approval process and recommend policy or process improvements.
• Contribute to the refinement of relocation workflows, resident communication tools, and program guidelines.
• Research other city programs to learn from their effectiveness and process.
• Support evaluation efforts to ensure the Gilpin People Plan promotes long-term housing stability and resident well‑being.

• Bachelor’s degree in social work, Public Administration, Human Services, Urban Studies, or a related field (or equivalent combination of education and experience).
• Minimum of 3–5 years of experience in housing navigation, case management, resident services, or related human services work.
• Demonstrated experience partnering with public housing residents.
• Strong knowledge of housing eligibility requirements, housing vouchers or subsidized housing programs.
• Experience…