Claims Coordinator

The City of Richmond Department of Public Works is seeking highly qualified candidates to fill the position of Management Analyst, Associate, as a Claims Coordinator to daily processing of Workers Compensation claims; maintaining OSHA required logs and records; processing automobile liability claims; and maintaining accident history. The incumbent will also be responsible for conducting monthly Accident Review Committee meeting with DPW departments, making recommendations for discipline to HR department based on group findings of accident investigation, and managing/investigating property claims for the department.

• Administering, coordinating, managing, and maintaining the departmental claims program
• Providing professional investigation and analysis of claims associated with City responsibility
• Preparing, writing, and updating various claims reports, analyses, and other documentation and presenting information as required
• Supporting and working closely with other Divisions within the Department of Public Works to ensure accuracy of information
• Serving as a liaison to external departments and third party claims agency
• Presenting information, responding to requests, and updating management as required
• Maintaining and securing files and exercising a high degree of confidentiality
• Performing other related duties as assigned

City of Richmond Department of Public Works employees who perform duties in this class are considered essential employees and may be required to work during times of emergencies, natural disasters, and inclement weather.

• Bachelor's degree in business/public administration or field related to assignment
• Two (2) years of paraprofessional experience in area related to assignment, such as assisting with program or project administration and management analysis
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
• A current and valid driver's license is required to perform the duties of this position

• Associates degree and three (3) years of inspection and investigative experience acceptable
• High school diploma and five (5) years of inspection and investigative experience acceptable
• Prior report writing and documentation experience
• Experience with managing confidential material and information
• Advanced proficiency in using Microsoft Office applications

• Some assignments may require a valid driver's license with a satisfactory driving record, and a valid Commonwealth of Virginia driver's license within 30 days of hire.

TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES:
These are a representative sample; position assignments may vary.

Knowledge:
Knowledge of general and special funds; electronic databases and related software applications; governmental accounting concepts; intermediate to advanced level mathematics and statistics as applicable to appraisal measures and assessment ratio studies; and thorough knowledge of computer programs such as Microsoft Office Suite and Adobe Acrobat.

Skill:
Skill in analyzing and aggregating data; analyzing and interpreting manuals and operating procedures; assisting with special projects and programs; communicating with various internal and external departments effectively; communicating results of analyses and recommendations professionally and effectively with senior management and peers.

Ability:
Ability in conducting basic analyses, developing manuals and operating procedures as necessary, developing recommendations and reports; skill in gathering and compiling data; maintaining records, data, and other information in department of focus; performing various administrative duties such as answering phones, ordering supplies; proofreading and editing; preparing and submitting documents related to focus area; working in a team environment; and excellent oral and written communication.

Ability to multi-task, organize, plan, and prioritize; problem solve; and manage time effectively.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and…